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Building customer loyalty in online retailing: The role of relationship quality
16 references·16 citing·39 second hopsampled
Building customer loyalty in online retailing: The role of relationship quality (2012)Building customer loyalty in online retai…Exchange and Power in Social Life (2017)Exchange and Power in Social …Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)Determinants of Long-Term Ori…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The measurement and antecedents of affective, continuance and normative commitment to the organization (1990)The measurement and anteceden…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…Factor Analysis and AIC (1987)Factor Analysis and AICDeveloping Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Exchange and Power in Social Life. (1965)Exchange and Power in Social …The role of social factors in purchase journey in the social commerce era (2022)The role of social factors in…Mobile app vs. desktop browser platforms: the relationships among customer engagement, experience, relationship quality and loyalty intention (2022)Mobile app vs. desktop browse…Brand bank attachment to loyalty in digital banking services: mediated by psychological engagement with service platforms and moderated by platform types (2022)Brand bank attachment to loya…Competitive (versus loyal) showrooming: An application of the push-pull-mooring framework (2021)Competitive (versus loyal) sh…Developing relationship quality in economy hotels: the role of perceived justice, service quality, and commercial friendship (2020)Developing relationship quali…What drives experiential loyalty towards the banks? The case of Islamic banks in Indonesia (2019)What drives experiential loya…The unique role of relationship marketing in small businesses’ customer experience (2019)The unique role of relationsh…Relationships between restaurant attachment, experiential relationship quality and experiential relationship intentions: The case of single friendly restaurants in Taiwan (2019)Relationships between restaur…Platform strategies and user stickiness in the online video industry (2019)Platform strategies and user …Cultivating loyal customers through online customer communities: A psychological contract perspective (2019)Cultivating loyal customers t…Exploring e-Loyalty Antecedents in B2C e-Commerce (2018)Exploring e-Loyalty Anteceden…The influence of e-services on customer online purchasing behavior toward remanufactured products (2017)The influence of e-services o…How social shopping retains customers? Capturing the essence of website quality and relationship quality (2016)How social shopping retains c…Determinants of Mobile Commerce Customer Loyalty in Malaysia (2016)Determinants of Mobile Commer…CSR, relationship quality, loyalty and psychological connection in sports (2016)CSR, relationship quality, lo…Online relationship quality: scale development and initial testing (2014)Online relationship quality: …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)The measurement of organizational commitment (1979)Employee-Organization Linkages: The Psychology of Commitment, Absenteeism, and Turnover. (1984)A three-component conceptualization of organizational commitment (1991)Justice at the millennium: A meta-analytic review of 25 years of organizational justice research. (2001)Affective, Continuance, and Normative Commitment to the Organization: A Meta-analysis of Antecedents, Correlates, and Consequences (2002)Significance tests and goodness of fit in the analysis of covariance structures. (1980)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)When to use and how to report the results of PLS-SEM (2018)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Social Capital in the Creation of Human Capital (2000)Inequity In Social Exchange (1965)Social Capital: Its Origins and Applications in Modern Sociology (1998)PSYCHOLOGICAL, EMPOWERMENT IN THE WORKPLACE: DIMENSIONS, MEASUREMENT AND VALIDATION. (1995)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2017Exchange and Power in Social Life15,909 cited
  • 1965Exchange and Power in Social Life.13,624 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1990The measurement and antecedents of affective, continuance and normative commitment to the organization11,669 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
  • 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology

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5,540 cited
  • 1987Factor Analysis and AIC5,261 cited
  • Cited by

    • 2018Exploring e-Loyalty Antecedents in B2C e-Commerce118 cited
    • 2017The influence of e-services on customer online purchasing behavior toward remanufactured products116 cited
    • 2016Determinants of Mobile Commerce Customer Loyalty in Malaysia105 cited
    • 2019The unique role of relationship marketing in small businesses’ customer experience104 cited
    • 2022Mobile app vs. desktop browser platforms: the relationships among customer engagement, experience, relationship quality and loyalty intention104 cited
    • 2014Online relationship quality: scale development and initial testing99 cited
    • 2019What drives experiential loyalty towards the banks? The case of Islamic banks in Indonesia73 cited
    • 2019Cultivating loyal customers through online customer communities: A psychological contract perspective73 cited
    • 2019Platform strategies and user stickiness in the online video industry71 cited
    • 2016How social shopping retains customers? Capturing the essence of website quality and relationship quality70 cited
    • 2020Developing relationship quality in economy hotels: the role of perceived justice, service quality, and commercial friendship58 cited
    • 2016CSR, relationship quality, loyalty and psychological connection in sports58 cited
    • 2022Brand bank attachment to loyalty in digital banking services: mediated by psychological engagement with service platforms and moderated by platform types51 cited
    • 2022The role of social factors in purchase journey in the social commerce era48 cited
    • 2021Competitive (versus loyal) showrooming: An application of the push-pull-mooring framework48 cited
    • 2019Relationships between restaurant attachment, experiential relationship quality and experiential relationship intentions: The case of single friendly restaurants in Taiwan47 cited