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ANÁLISIS DE LA SATISFACCIÓN UNIVERSITARIA EN LA FACULTAD DE INGENIERÍA DE LA UNIVERSIDAD DE TALCA
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ANÁLISIS DE LA SATISFACCIÓN UNIVERSITARIA EN LA FACULTAD DE INGENIERÍA DE LA UNIVERSIDAD DE TALCA (2010)ANÁLISIS DE LA SATISFACCIÓN UNIVERSITARIA…A new management element for universities: satisfaction with the offered courses (2005)A new management element for …Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations (2003)Service Equity, Satisfaction,…Student perceptions of service quality in a UK university business and management faculty (2000)Student perceptions of servic…Customer benefits and company consequences of customer-salesperson relationships in retailing (1999)Customer benefits and company…Assessing the Teaching Quality to Student Satisfaction Relationship: Applied Customer Satisfaction Research in the Classroom (1999)Assessing the Teaching Qualit…Measuring customer satisfaction in higher education (1998)Measuring customer satisfacti…Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services (1996)Modeling the Determinants of …Customer-sales associate retail relationships (1996)Customer-sales associate reta…The complex relationship between consumer satisfaction and brand loyalty (1995)The complex relationship betw…Managing service quality in higher education: the role of the student as primary consumer (1995)Managing service quality in h…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…Discriminant validation of measures of job satisfaction, job involvement, and organizational commitment. (1988)Discriminant validation of me…Influence of the Quality Perceived of Service of a Higher Education Center on the Loyalty of Students (2021)Influence of the Quality Perc…Análisis de las estrategias de marketing relacional en instituciones de educación superior de Colombia y España (2020)Análisis de las estrategias d…Satisfacción estudiantil en la valoración de la calidad educativa universitaria (2018)Satisfacción estudiantil en l…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Comparative fit indexes in structural models. (1990)Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services (2000)Key Factors Influencing Student Satisfaction Related to Recruitment and Retention (2001)An integrated framework for customer value and customer‐relationship‐management performance: a customer‐based perspective from China (2004)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Discovery of Grounded Theory: Strategies for Qualitative Research. 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(1980)A construct validity study of the Survey of Perceived Organizational Support. (1991)Organizational politics and organizational support as predictors of work attitudes, job performance, and organizational citizenship behavior (1999)Organizational culture and job satisfaction (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Central and Peripheral Routes to Advertising Effectiveness: The Moderating Role of Involvement (1983)Measuring Consumer Involvement Profiles (1985)On the relationship between store image, store satisfaction and store loyalty (1998)The evolution and future of national customer satisfaction index models (2001)Relationship quality as a predictor of B2B customer loyalty (2006)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)An Investigation into the Determinants of Customer Satisfaction (1982)Models of Consumer Satisfaction Formation: An Extension (1988)Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)
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References

  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 1995The complex relationship between consumer satisfaction and brand loyalty1,064 cited
  • 1999Customer benefits and company consequences of customer-salesperson relationships in retailing1,019 cited
  • 1996Customer-sales associate retail relationships859 cited
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  • 1996Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services691 cited
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  • 2000Student perceptions of service quality in a UK university business and management faculty510 cited
  • 2003Service Equity, Satisfaction, and Loyalty: From Transaction-Specific to Cumulative Evaluations473 cited
  • 1998Measuring customer satisfaction in higher education

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361 cited
  • 2005A new management element for universities: satisfaction with the offered courses320 cited
  • 1999Assessing the Teaching Quality to Student Satisfaction Relationship: Applied Customer Satisfaction Research in the Classroom276 cited
  • Cited by

    • 2018Satisfacción estudiantil en la valoración de la calidad educativa universitaria78 cited
    • 2021Influence of the Quality Perceived of Service of a Higher Education Center on the Loyalty of Students34 cited
    • 2020Análisis de las estrategias de marketing relacional en instituciones de educación superior de Colombia y España18 cited