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The Customer Is King. Enthroned or In Exile? An Analysis of the Level of Customer Focus in Leading Management Accounting Textbooks
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The Customer Is King. Enthroned or In Exile? An Analysis of the Level of Customer Focus in Leading Management Accounting Textbooks (2009)The Customer Is King. Enthroned or In Exi…Journal of Management Accounting Research (2012)Journal of Management Account…Accounting for Decision Making and Control (2011)Accounting for Decision Makin…Strategy Maps: Converting Intangible Assets into Tangible Outcomes (2004)Strategy Maps: Converting Int…Measuring the strategic readiness of intangible assets. (2004)Measuring the strategic readi…Strategy Maps: Converting Intangible Assets into Tangible Outcomes (2003)Strategy Maps: Converting Int…Mapping management accounting: graphics and guidelines for theory-consistent empirical research (2003)Mapping management accounting…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Putting the Balanced Scorecard to Work (1998)Putting the Balanced Scorecar…Cost & effect: using integrated cost systems to drive profitability and performance (1998)Cost & effect: using integrat…Using the balanced scorecard as a strategic management system (1996)Using the balanced scorecard …The balanced scorecard : measures that drive performance (1992)The balanced scorecard : meas…Management and Cost Accounting (1992)Management and Cost AccountingMeasure Costs Right: Make the Right Decisions (1988)Measure Costs Right: Make the…Relevance Lost: The Rise and Fall of Management Accounting (1987)Relevance Lost: The Rise and …Competitive strategy: Techniques for analysing industries and competitors (1982)Competitive strategy: Techniq…Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Competitive Strategy: Techniq…Spiritual leadership and army transformation: Theory, measurement, and establishing a baseline (2005)Strategic human resource management: The evolution of the field (2009)Business Models: Origin, Development and Future Research Perspectives (2015)Contemporary Strategy Analysis (1998)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)The Impact of Corporate Sustainability on Organizational Processes and Performance (2014)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Performance measurement system design (1995)Management control systems and strategy: A critical review (1997)Market-Based Assets and Shareholder Value: A Framework for Analysis (1998)An empirical investigation of the relationship between intellectual capital and firms’ market value and financial performance (2005)The cornerstones of competitive advantage: A resource‐based view (1993)Varieties of Capitalism (2001)Explicating dynamic capabilities: the nature and microfoundations of (sustainable) enterprise performance (2007)Towards a dynamic theory of strategy (1991)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Marketing the competitive destination of the future (2000)Who co-operates for innovation, and why (2002)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)THE IMPACT OF HUMAN RESOURCE MANAGEMENT ON ORGANIZATIONAL PERFORMANCE: PROGRESS AND PROSPECTS. (1996)Clarifying Business Models: Origins, Present, and Future of the Concept (2005)Linking Balanced Scorecard Measures to Size and Market Factors: Impact on Organizational Performance (2000)Subjectivity and the Weighting of Performance Measures: Evidence from a Balanced Scorecard (2003)Environmental disclosure quality in large German companies: Economic incentives, public pressures or institutional conditions? (2005)
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References

  • 1980Competitive Strategy: Techniques for Analyzing Industries and Competitors16,592 cited
  • 1992The balanced scorecard : measures that drive performance12,082 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 1996Using the balanced scorecard as a strategic management system5,014 cited
  • 1987Relevance Lost: The Rise and Fall of Management Accounting3,169 cited
  • 1998Putting the Balanced Scorecard to Work2,180 cited
  • 2003Strategy Maps: Converting Intangible Assets into Tangible Outcomes2,049 cited
  • 2004Strategy Maps: Converting Intangible Assets into Tangible Outcomes1,413 cited
  • 1982Competitive strategy: Techniques for analysing industries and competitors1,378 cited
  • 2012Journal of Management Accounting Research1,209 cited
  • 1988Measure Costs Right: Make the Right Decisions1,061 cited
  • 1992Management and Cost Accounting1,055 cited
  • 2004Measuring the strategic readiness of intangible assets.970 cited
  • 1998Cost & effect: using integrated cost systems to drive profitability and performance719 cited
  • 2011Accounting for Decision Making and Control675 cited

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  • 2003Mapping management accounting: graphics and guidelines for theory-consistent empirical research643 cited
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