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Rethinking Lean Service
16 references·15 citing·29 second hop
Rethinking Lean Service (2011)Rethinking Lean ServiceToyota Production System (2019)Toyota Production SystemPrinciples of Scientific Management, The (2015)Principles of Scientific Mana…Production-Line Approach to Service (2012)Production-Line Approach to S…Service Management and Marketing (2011)Service Management and Market…Operations management (2010)Operations managementThe genealogy of lean production (2006)The genealogy of lean product…Service Management (2004)Service ManagementDecoding the DNA of the Toyota Production System (1999)Decoding the DNA of the Toyot…The New Economics: For Industry, Government, Education (1996)The New Economics: For Indust…The machine that changed the world (1992)The machine that changed the …The service-driven service company. (1991)The service-driven service co…The Machine That Changed the World (1991)The Machine That Changed the …Out of the Crisis (1982)Out of the CrisisWhere does the customer fit in a service operation? (1979)Where does the customer fit i…Principles of Marketing (1972)Principles of MarketingOrganizational Behaviour: An Introductory Text (1972)Organizational Behaviour: An …Lean Service Waste Classification and Methodological Application in a Case Study (2025)Lean Service Waste Classifica…The Influence of Lean Management Practices on Process Effectiveness: A Quantitative Study in a Public Institution (2022)The Influence of Lean Managem…Becoming a learning organization while enhancing performance: the case of LEGO (2022)Becoming a learning organizat…Understanding the concept of ‘demand’ in policing: a scoping review and resulting implications for demand management (2020)Understanding the concept of …Lean Maintenance and Repair Implementation - A Cross-Case Study of Seven Automotive Service Suppliers (2020)Lean Maintenance and Repair I…Towards a holistic view of customer value creation in Lean: A design science approach (2019)Towards a holistic view of cu…Service Planning as Support Process for a Lean After Sales Service (2017)Service Planning as Support P…Lean in service industries: A literature review (2016)Lean in service industries: A…DOBRE PRAKTYKI LEAN GOVERNMENT (2016)DOBRE PRAKTYKI LEAN GOVERNMENTThe Value of Lean in the Service Sector: A Critique of Theory & Practice (2014)The Value of Lean in the Serv…Lean in the Public Sector : Possibilities and Limitations (2014)Lean in the Public Sector : P…Lean production and TQM: Complementary or Contradictory Driving Forces of Innovation Performance? (2013)Lean production and TQM: Comp…Systems Thinking and Higher Education: The Vanguard Method (2012)Systems Thinking and Higher E…Increasing competitiveness of service companies: developing conceptual models for implementing Lean Management in service companies (2012)Increasing competitiveness of…Longing for service: Bringing the UCL Conception towards services research (2009)Longing for service: Bringing…Lean Thinking—Banish Waste and Create Wealth in your Corporation (1997)Toyota production system: beyond large-scale production (1998)Impact of lean manufacturing and environmental management on business performance: An empirical study of manufacturing firms (2010)A New Theory for Public Service Management? 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(2006)Identification in Organizations: An Examination of Four Fundamental Questions (2008)TOWARD A THEORY OF PARADOX: A DYNAMIC EQUILIBRIUM MODEL OF ORGANIZING. (2011)Classifying Services to Gain Strategic Marketing Insights (1983)Understanding Service Convenience (2002)Effects of innovation types on firm performance (2011)The Affective Consequences of Service Work (1993)A definition for gamification: anchoring gamification in the service marketing literature (2016)PRODUCT DEVELOPMENT: PAST RESEARCH, PRESENT FINDINGS, AND FUTURE DIRECTIONS (1995)Dynamic capabilities and strategic management (1997)The Relational View: Cooperative Strategy and Sources of Interorganizational Competitive Advantage (1998)Nonresponse in Household Interview Surveys (1999)The Race for Talent: Retaining and Engaging Workers in the 21st Century (2004)Pedagogies of Engagement: Classroom-Based Practices (2005)An exploration towards a production theory and its application to construction (2000)Lean and green – a systematic review of the state of the art literature (2015)
this work references cited by second hop

References

  • 1982Out of the Crisis7,278 cited
  • 1992The machine that changed the world5,805 cited
  • 1972Principles of Marketing5,587 cited
  • 2015Principles of Scientific Management, The5,038 cited
  • 1991The Machine That Changed the World4,714 cited
  • 2010Operations management1,792 cited
  • 2006The genealogy of lean production1,486 cited
  • 1996The New Economics: For Industry, Government, Education1,449 cited
  • 2011Service Management and Marketing1,414 cited
  • 1999Decoding the DNA of the Toyota Production System1,334 cited
  • 1979Where does the customer fit in a service operation?834 cited
  • 2019Toyota Production System794 cited
  • 2004Service Management722 cited
  • 2012Production-Line Approach to Service534 cited
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  • 1972Organizational Behaviour: An Introductory Text428 cited

Cited by

  • 2020Understanding the concept of ‘demand’ in policing: a scoping review and resulting implications for demand management

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55 cited
  • 2022The Influence of Lean Management Practices on Process Effectiveness: A Quantitative Study in a Public Institution40 cited
  • 2012Systems Thinking and Higher Education: The Vanguard Method36 cited
  • 2014The Value of Lean in the Service Sector: A Critique of Theory & Practice34 cited
  • 2016Lean in service industries: A literature review34 cited
  • 2025Lean Service Waste Classification and Methodological Application in a Case Study27 cited
  • 2012Increasing competitiveness of service companies: developing conceptual models for implementing Lean Management in service companies26 cited
  • 2022Becoming a learning organization while enhancing performance: the case of LEGO24 cited
  • 2013Lean production and TQM: Complementary or Contradictory Driving Forces of Innovation Performance?21 cited
  • 2019Towards a holistic view of customer value creation in Lean: A design science approach19 cited
  • 2020Lean Maintenance and Repair Implementation - A Cross-Case Study of Seven Automotive Service Suppliers16 cited
  • 2014Lean in the Public Sector : Possibilities and Limitations16 cited
  • 2017Service Planning as Support Process for a Lean After Sales Service13 cited
  • 2009Longing for service: Bringing the UCL Conception towards services research12 cited
  • 2016DOBRE PRAKTYKI LEAN GOVERNMENT4 cited