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Emotion labor at 911: A case study and theoretical critique
16 references·13 citing·32 second hop
Emotion labor at 911: A case study and theoretical critique (1998)Emotion labor at 911: A case study and th…7 Emotion in Organizations (2007)7 Emotion in OrganizationsHandbook of Organization Studies (1997)Handbook of Organization Stud…Qualitative Communication Research Methods (1994)Qualitative Communication Res…Tightening the Iron Cage: Concertive Control in Self-Managing Teams (1993)Tightening the Iron Cage: Con…The Social Construction of Emotions. (1987)The Social Construction of Em…Expression of Emotion as Part of the Work Role (1987)Expression of Emotion as Part…Research Interviewing: Context and Narrative (1986)Research Interviewing: Contex…Research Interviewing (1986)Research InterviewingResearch in Organizational Behavior. (1986)Research in Organizational Be…The Managed Heart: Commercialization of Human Feeling (1984)The Managed Heart: Commercial…Burnout: The Cost of Caring (1982)Burnout: The Cost of CaringParticipant Observation (1980)Participant ObservationThe Social Psychology of Organizations. (1979)The Social Psychology of Orga…Emotion Work, Feeling Rules, and Social Structure (1979)Emotion Work, Feeling Rules, …The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The Discovery of Grounded The…The Social Psychology of Organizations. (1967)The Social Psychology of Orga…Exploring the psychological health of emergency dispatch centre operatives: a systematic review and narrative synthesis (2017)Exploring the psychological h…Austerity Policing, Emotional Labour and the Boundaries of Police Work: An Ethnography of a Police Force Control Room in England (2017)Austerity Policing, Emotional…The Burnout Spiral: The Emotion Labor of Five Rural U.S. Foreign Language Teachers (2016)The Burnout Spiral: The Emoti…A long look back: An analysis of 50 years of organizational communication research (1964-2013) (2016)A long look back: An analysis…‘Something really weird has happened’: Losing the ‘big picture’ in emergency service calls (2015)‘Something really weird has h…Emotions in uniform: How nurses regulate emotion at work via emotional boundaries (2011)Emotions in uniform: How nurs…Leadership and the 'right to respect' – on honour and shame in emotionally charged management settings (2010)Leadership and the 'right to …Compassionate Communication in the Workplace: Exploring Processes of Noticing, Connecting, and Responding (2007)Compassionate Communication i…The Socialization of Emotion: Learning Emotion Management at the Fire Station (2005)The Socialization of Emotion:…Locking Up Emotion: Moving Beyond Dissonance for Understanding Emotion Labor Discomfort The paper uses data from the author's dissertation, expertly advised by Dr. Stanley Deetz at the University of Colorado-Boulder. Earlier versions were presented at the annual meeting of the Western States Communication Association, 2004 and the International Communication Association, 2001. (2005)Locking Up Emotion: Moving Be…The Construction of Correctional Officers: Layers of Emotionality Behind Bars (2004)The Construction of Correctio…Emotion Work Revealed by Job Loss Discourse: Backgrounding-Foregrounding of Feelings, Construction of Normalcy, and (Re)instituting of Traditional Masculinities (2003)Emotion Work Revealed by Job …When questioning turns to face threat: An interactional sensitivity in 911 call‐taking (2002)When questioning turns to fac…The Presentation of Self in Everyday Life. (1956)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)Exchange and Power in Social Life (2017)Childhood and Society (2026)Administrative Behavior: A Study of Decision-Making Processes in Administrative Organization. (1978)The Constitution of Society. Outline of the Theory of Structuration (1984)What Makes Teams Work: Group Effectiveness Research from the Shop Floor to the Executive Suite (1997)The Network Structure Of Social Capital (2000)Inequality Regimes (2006)Emotional Labor in Service Roles: The Influence of Identity (1993)A meta-analytic examination of the correlates of the three dimensions of job burnout. (1996)Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Essential Guide to Qualitative Methods in Organizational Research (2004)Qualitative Quality: Eight “Big-Tent” Criteria for Excellent Qualitative Research (2010)Alphas, Betas, and Incels: Theorizing the Masculinities of the Manosphere (2017)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)A Dynamic Theory of Organizational Knowledge Creation (1994)The Extended Case Method (1998)Reflexive Accounts and Accounts of Reflexivity in Qualitative Data Analysis (2003)Validity Issues in Narrative Research (2007)How Many Interviews Are Enough? (2005)Theory Building From Cases: Opportunities And Challenges (2007)Seeking Qualitative Rigor in Inductive Research (2012)Doing Gender (1987)Rethinking authenticity in tourism experience (1999)Self-Reports in Organizational Research: Problems and Prospects (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)Toward a knowledge‐based theory of the firm (1996)Stakeholder Influence Strategies (1999)Enhancing the Effectiveness of Work Groups and Teams (2006)On the meaning of work: A theoretical integration and review (2010)
this work references cited by second hop

References

  • 1968The Discovery of Grounded Theory: Strategies for Qualitative Research.46,361 cited
  • 1979The Social Psychology of Organizations.12,235 cited
  • 1986Research in Organizational Behavior.10,897 cited
  • 1984The Managed Heart: Commercialization of Human Feeling8,746 cited
  • 1979Emotion Work, Feeling Rules, and Social Structure5,952 cited
  • 1994Qualitative Communication Research Methods5,404 cited
  • 1986Research Interviewing: Context and Narrative3,475 cited
  • 1982Burnout: The Cost of Caring2,388 cited
  • 1993Tightening the Iron Cage: Concertive Control in Self-Managing Teams2,250 cited
  • 1967The Social Psychology of Organizations.2,214 cited
  • 1986Research Interviewing2,030 cited
  • 1987Expression of Emotion as Part of the Work Role1,489 cited
  • 1997Handbook of Organization Studies1,294 cited
  • 20077 Emotion in Organizations1,035 cited
  • 1987The Social Construction of Emotions.974 cited
  • 1980Participant Observation770 cited

Cited by

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  • 2007Compassionate Communication in the Workplace: Exploring Processes of Noticing, Connecting, and Responding171 cited
  • 2005The Socialization of Emotion: Learning Emotion Management at the Fire Station170 cited
  • 2005Locking Up Emotion: Moving Beyond Dissonance for Understanding Emotion Labor Discomfort The paper uses data from the author's dissertation, expertly advised by Dr. Stanley Deetz at the University of Colorado-Boulder. Earlier versions were presented at the annual meeting of the Western States Communication Association, 2004 and the International Communication Association, 2001.160 cited
  • 2004The Construction of Correctional Officers: Layers of Emotionality Behind Bars148 cited
  • 2011Emotions in uniform: How nurses regulate emotion at work via emotional boundaries142 cited
  • 2003Emotion Work Revealed by Job Loss Discourse: Backgrounding-Foregrounding of Feelings, Construction of Normalcy, and (Re)instituting of Traditional Masculinities136 cited
  • 2016The Burnout Spiral: The Emotion Labor of Five Rural U.S. Foreign Language Teachers135 cited
  • 2017Exploring the psychological health of emergency dispatch centre operatives: a systematic review and narrative synthesis71 cited
  • 2017Austerity Policing, Emotional Labour and the Boundaries of Police Work: An Ethnography of a Police Force Control Room in England70 cited
  • 2002When questioning turns to face threat: An interactional sensitivity in 911 call‐taking40 cited
  • 2015‘Something really weird has happened’: Losing the ‘big picture’ in emergency service calls36 cited
  • 2016A long look back: An analysis of 50 years of organizational communication research (1964-2013)9 cited
  • 2010Leadership and the 'right to respect' – on honour and shame in emotionally charged management settings7 cited