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Engagement and Disengagement in Online Service Failure: Contrasting Problem and Emotional Coping Effects
16 references·2 citing·33 second hop
Engagement and Disengagement in Online Service Failure: Contrasting Problem and Emotional Coping Effects (2012)Engagement and Disengagement in Online Se…Business Research Methods (2022)Business Research MethodsStress: Appraisal and Coping (2013)Stress: Appraisal and CopingInternet, Mail, and Mixed-Mode Surveys: The Tailored Design Method (2008)Internet, Mail, and Mixed-Mod…Perceived Behavioral Control, Self‐Efficacy, Locus of Control, and the Theory of Planned Behavior 1 (2002)Perceived Behavioral Control,…The theory of planned behavior (1991)The theory of planned behaviorAssessing coping strategies: A theoretically based approach. (1989)Assessing coping strategies: …Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Dynamics of a stressful encounter: Cognitive appraisal, coping, and encounter outcomes. (1986)Dynamics of a stressful encou…Stress, appraisal, and coping (1985)Stress, appraisal, and copingMail and Telephone Surveys: The Total Design Method. (1982)Mail and Telephone Surveys: T…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…An Analysis of Coping in a Middle-Aged Community Sample (1980)An Analysis of Coping in a Mi…Mail and Telephone Surveys: The Total Design Method. (1979)Mail and Telephone Surveys: T…The Structure of Coping (1978)The Structure of CopingBusiness research methods (1976)Business research methodsBelief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Determinants of disengagement and negative customer engagement behaviour: expectancy disconfirmation and justice perspectives (2024)Determinants of disengagement…Negative customer engagement in emerging markets: cognitive dimension (2021)Negative customer engagement …Emotion And Adaptation (1991)What Good Are Positive Emotions? (1998)Positive affect and the other side of coping. (2000)The job demands-resources model of burnout. (2001)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-Efficacy: The Exercise of Control (1999)Theory of reasoned action, theory of planned behavior, and the integrated behavioral model (2008)The dragons of inaction: Psychological barriers that limit climate change mitigation and adaptation. (2011)The Influence of Attitudes on Behavior (2018)Coefficient Alpha and the Internal Structure of Tests (1951)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Society and the Adolescent Self-Image (1965)Generalized expectancies for internal versus external control of reinforcement. (1966)You want to measure coping but your protocol’ too long: Consider the brief cope (1997)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Consumer engagement in a virtual brand community: An exploratory analysis (2011)Smart tourism destinations: ecosystems for tourism destination competitiveness (2016)Research Methods in Business Studies (2020)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Stress, social support, and the buffering hypothesis. (1985)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
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  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1985Stress, appraisal, and coping31,975 cited
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  • 1979Mail and Telephone Surveys: The Total Design Method.5,023 cited
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  • 1976Business research methods4,277 cited
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    • 2021Negative customer engagement in emerging markets: cognitive dimension23 cited
    • 2024Determinants of disengagement and negative customer engagement behaviour: expectancy disconfirmation and justice perspectives22 cited