Article2002

Measuring brand associations for museums and galleries using repertory grid analysis

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Consumer Behavior in Brand Consumption and Identification Museums and Cultural Heritage Cognitive and psychological constructs research

Abstract

This paper is a contribution to the literature on the branding of cultural institutions. In particular it focuses on visitor motivation in the field of museums and galleries. Measurement of visitor motivations and associated brand strength of cultural institutions is a relatively new concern for marketers. The need to develop further understanding of how best to market museums in the twenty‐first century motivates this research. Repertory grid analysis was used as the survey method in order to get data that were “rich” in terms of concepts, but also malleable in terms of statistical analysis. The results of an exploratory study of museum brand associations are reported, along with a discussion of the method of repertory grid analysis that was used to obtain the data. A total of 11 museums in London were targeted, with a special focus on the Tate Gallery.

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References

1993Conceptualizing, Measuring, and Managing Customer-Based Brand Equity 2010THE PSYCHOLOGY OF PERSONAL CONSTRUCTS 1995Building Strong Brands 1997The Company and the Product: Corporate Associations and Consumer Product Responses 1991Managing Brand Equity 1988Reputation and corporate strategy: A review of recent theory and applications 1995Understanding the Bond of Identification: An Investigation of Its Correlates among Art Museum Members 1991A framework for marketing image management.

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