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Performance Management, Caseloads and the Frontline Provision of Social Services

16 references·16 citing·42 second hopsampled

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References

1981Street-Level Bureaucracy: Dilemmas of the Individual in Public Services8,971 cited
2002Building a practically useful theory of goal setting and task motivation: A 35-year odyssey.7,759 cited
2004Public Management Reform: A Comparative Analysis3,520 cited
2000Public Management Reform. A Comparative Analysis1,221 cited
2009NEW PUBLIC MANAGEMENT IN PUBLIC SECTOR ORGANIZATIONS: THE DARK SIDES OF MANAGERIALISTIC ‘ENLIGHTENMENT’779 cited
2011Policy Work: Street-Level Organizations Under New Managerialism751 cited
2009Pay for Performance in the Public Sector--Benefits and (Hidden) Costs514 cited
2001Enterprising States: The Public Management of Welfare-to-Work308 cited
2011The Organization of Discipline: From Performance Management to Perversity and Punishment300 cited
2009Incentives and their dynamics in public sector performance management systems297 cited
2008Accountability in Street-Level Organizations219 cited
2006Bureaucracy Redux: Management Reformism and the Welfare State201 cited
2006For-Profit Welfare: Contracts, Conflicts, and the Performance Paradox187 cited
2004The Implementation of Welfare Reform Policy: The Role of Public Managers in Front‐Line Practices171 cited
2010

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Theories of Performance: Organizational and Service Improvement in the Public Domain

169 cited

2008Theories of Performance154 cited

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2017Connecting governance and the front lines: How work pressure and autonomy matter for coping in different performance regimes40 cited
2018Measures of accountability and delegated discretion in activation work: lessons from the Norwegian Labour and Welfare Service29 cited
2018Does individualized employment support deliver what is promised? Findings from three European cities28 cited
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2020Frontline provision of integrated welfare and employment services: Organising for activation competency21 cited
2022Invisible work at work and the reproduction of gendered social service organizations19 cited
2019Effective workload management in child welfare: Understanding the relationship between caseload and workload17 cited
2019The Category Game and its Impact on Street-Level Bureaucrats and Jobseekers: An Australian Case Study17 cited
2021‘Double activation’: Workfare meets marketisation17 cited
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