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A brief understanding of quality variation a comparison of training programs in FOHs and COHs in China

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Hospitality and Tourism Education Customer Service Quality and Loyalty Human Resource Development and Performance Evaluation

Abstract

One of the key elements for achieving service excellence in all service businesses is appropriate training. Organisational goals can not be reached without qualified trained staff. This paper seeks to compare and contrast hospitality training system practices of Chinese Owned Hotels (COHs) and Foreign Owned Hotels (FOHs) in the Chinese hotel industry. It's hoped to gain an understanding of the relative merits and deficiencies of both systems.

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1995Marketing for Hospitality and Tourism 2000Service quality in China’s hotel industry: a perspective from tourists and hotel managers 2019Human Resource Management in the Hospitality Industry 1994Human Resource Management Problems in Sino‐foreign Joint Ventures 1999Training and its Impact on Organizational Commitment among Lodging Employees 1994The Impact of the Economic System upon Human Resource Management Practices in China 2001Analysis of training and education needs of mainland Chinese tourism academics in the twenty‐first century 1995Human resource management Chinese hotels.

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