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A brief understanding of quality variation a comparison of training programs in FOHs and COHs in China
9 references·0 citing·34 second hop
A brief understanding of quality variation a comparison of training programs in FOHs and COHs in China (2011)A brief understanding of quality variatio…Human Resource Management in the Hospitality Industry (2019)Human Resource Management in …Analysis of training and education needs of mainland Chinese tourism academics in the twenty‐first century (2001)Analysis of training and educ…Service quality in China’s hotel industry: a perspective from tourists and hotel managers (2000)Service quality in China’s ho…Training and its Impact on Organizational Commitment among Lodging Employees (1999)Training and its Impact on Or…Marketing for Hospitality and Tourism (1995)Marketing for Hospitality and…Human resource management Chinese hotels. (1995)Human resource management Chi…The Impact of the Economic System upon Human Resource Management Practices in China (1994)The Impact of the Economic Sy…Human Resource Management Problems in Sino‐foreign Joint Ventures (1994)Human Resource Management Pro…Training for the hospitality industry: Techniques to improve job performance (1983)Training for the hospitality …A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Delivering quality service: balancing customer perceptions and expectations (1990)Exploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius (2004)Are hotels serving quality? An exploratory study of service quality in the Scottish hotel sector (2007)Influence of leadership competency and organizational culture on responsiveness and performance of firms (2010)A current look at hospitality and tourism education in China's colleges and universities (1991)A Tourism and Hospitality Education Management Model: The Case of the Tourism Department of Sultan Qaboos University (2018)Hospitality higher education in Vietnam: Voices from stakeholders (2018)Tertiary tourism graduate employees and tourism employers’ perceptions on tourism skills and competencies relevant for providing quality tourism services in Kenya (2021)Culture and the Problems of Chinese Management (1988)In Search of Appropriate Methodology: From Outside The People's Republic of China Looking In (1989)The interplay between cultural and institutional/structural contingencies in human resource management practices (2005)Organizational unlearning (2008)Cultural distance, political risk, or governance quality? Towards a more accurate conceptualization and measurement of external uncertainty in foreign entry mode research (2009)Strategic human resource management (2015)Modern factor analysis (1960)Organizational commitment, job satisfaction, and turnover among psychiatric technicians. (1974)The measurement of organizational commitment (1979)Does organizational climate add to service quality in hotels? (2003)Are Soft skills Important in the Workplace? – A Preliminary Investigation in Malaysia (2014)Strategy, training and performance fit (2014)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)Destination Competitiveness: Determinants and Indicators (2003)Social Media in Tourism and Hospitality: A Literature Review (2013)Learning orientation and the hotel expatriate manager experience (2003)Practicing effective knowledge sharing in international hotel joint ventures (2007)A stakeholder approach to expatriate management: Perceptions of hotel expatriate managers in China (2010)Understanding Compensation Practice Variations Across Firms: The Impact of National Culture (1998)The end of the 'iron rice-bowl': whither Chinese human resource management? (2000)An empirical study of high performance HRM practices in Chinese SMEs (2006)HRM strategies and labour turnover in the hotel industry: A comparative study of Australia and Singapore (1998)Recruitment and training in small firms (2000)Talent management (2008)
this work references cited by second hop

References

  • 1995Marketing for Hospitality and Tourism1,885 cited
  • 2000Service quality in China’s hotel industry: a perspective from tourists and hotel managers245 cited
  • 2019Human Resource Management in the Hospitality Industry118 cited
  • 1994Human Resource Management Problems in Sino‐foreign Joint Ventures94 cited
  • 1999Training and its Impact on Organizational Commitment among Lodging Employees75 cited
  • 1994The Impact of the Economic System upon Human Resource Management Practices in China47 cited
  • 2001Analysis of training and education needs of mainland Chinese tourism academics in the twenty‐first century32 cited
  • 1995Human resource management Chinese hotels.5 cited
  • 1983Training for the hospitality industry: Techniques to improve job performance3 cited

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