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Dining in the City: Server Behaviors, Time Preferences, and the Effect of Urbanization in Restaurants
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References

  • 1979Review of Psychometric theory (2nd ed.).11,466 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,044 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,887 cited
  • 1980Motivation, leadership, and organization: Do American theories apply abroad?3,336 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,257 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,136 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,063 cited
  • 1992You just don't understand : women and men in conversation2,589 cited
  • 2023BUSINESS RESEARCH METHODS (PHƯƠNG PHÁP NGHIÊN CỨU TRONG KINH DOANH)2,564 cited
  • 1992You just don't understand: Women and men in conversation2,261 cited
  • 1984Business Research Methods1,805 cited
  • 1997Customer delight: Foundations, findings, and managerial insight1,679 cited
  • 1994Waiting for Service: The Relationship between Delays and Evaluations of Service947 cited
  • 1990Service encounters and service relationships: Implications for research930 cited
  • 2000The Relationships between Culture and Service Quality Perceptions

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807 cited
  • 1999The Role of Culture in the Service Evaluation Process448 cited
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