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Human Resource Management and the Permeable Organization: The Case of the Multi‐Client Call Centre*

16 references·16 citing·41 second hopsampled

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References

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1991Organizations and Markets1,212 cited
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1984Designing strategic human resources systems849 cited
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2002Work Relationships in Telephone Call Centres: Understanding Emotional Exhaustion and Employee Withdrawal558 cited
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2002‘We Recruit Attitude’: The Selection and Shaping of Routine Call Centre Labour416 cited
1997Change at Work355 cited
1998Achieving competitive advantage through human resource strategy: Towards a theory of industry dynamics252 cited
1998In-sourcing, Outsourcing, and the Growth of Contingent Labour as Evidence of Flexible Employment Strategies162 cited

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1999

Peering into the Black Hole: The Downside of the New Employment Relations in the UK

158 cited

Cited by

2016Becoming hybrid: The negotiated order on the front line of public–private partnerships76 cited
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2010Skill and Performance61 cited
2007The pervasive human resource picture in interdependent supply relationships58 cited
2010Guest Editors' Note: Don't miss the boat: Research on HRM and supply chains57 cited
2011Overall justice, work group identification and work outcomes: Test of moderated mediation process55 cited
2006Multinational Retailers in China: Proliferating ‘McJobs’ or Developing Skills?*47 cited
2009Client, Employer and Employee: Mapping a Complex Triangulation46 cited
2009Making the decision to outsource human resources43 cited
2009Employment Subsystems and the ‘HR Architecture’43 cited
2013In pursuit of happiness: A sociological examination of employee identifications amongst a ‘happy’ call-centre workforce39 cited
2021A confirmatory factor analysis of the challenges of effective management of construction workforce in South Africa39 cited
2012Changing patterns of human resource management in construction37 cited
2010Evolving HR practices in a strategic intra‐firm supply chain35 cited
2008Interdependent supply relationships as institutions: the role of HR practices33 cited
2017The networked organisation26 cited