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The desired teaching qualities of lecturers in higher education: a means end analysis
16 references·6 citing·37 second hop
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(2009)A model of perceived image, memorable tourism experiences and revisit intention (2017)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)The Intuitive Psychologist And His Shortcomings: Distortions in the Attribution Process (1977)Well-being : the foundations of hedonic psychology (1999)A Design Science Research Methodology for Information Systems Research (2007)Universals in the Content and Structure of Values: Theoretical Advances and Empirical Tests in 20 Countries (1992)Framing Processes and Social Movements: An Overview and Assessment (2000)A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)
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References

  • 1998Basics of qualitative research : techniques and procedures for developing grounded theory38,622 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1973The nature of human values10,141 cited
  • 2010THE PSYCHOLOGY OF PERSONAL CONSTRUCTS8,573 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1990Delivering quality service: balancing customer perceptions and expectations3,870 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • 1982A Means-End Chain Model Based on Consumer Categorization Processes1,985 cited
  • 1996The Management of Customer-Contact Service Employees: An Empirical Investigation1,920 cited
  • 1994Critical Service Encounters: The Employee's Viewpoint1,821 cited
  • 2001Laddering theory, method, analysis, and interpretation.1,766 cited
  • 2000Technology Infusion in Service Encounters1,551 cited
  • 1993

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Defining Quality
1,496 cited
  • 1982A Means-End Chain Model Based on Consumer Categorization Processes1,459 cited
  • Cited by

    • 2023Recommendations to align higher education teaching with the UN sustainability goals – A scoping survey71 cited
    • 2018Indicators of service quality and satisfaction among graduating students of a higher education institution (HEI) in Ghana48 cited
    • 2009The PESPERF scale45 cited
    • 2011Experience of cooperative learning in engineering44 cited
    • 2014Drivers of Teaching Effectiveness: Views from Accounting Educator Exemplars in Australia33 cited
    • 2011The Entrepreneurial Orientation Can Enhance the Teacher Performance in Higher Education10 cited