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An emergent audit agenda: comparative lessons drawn from Best Value development in Local Government in Scotland compared with England
14 references·6 citing·40 second hop
An emergent audit agenda: comparative lessons drawn from Best Value development in Local Government in Scotland compared with England (1999)An emergent audit agenda: comparative les…Managing in the Public Sector (1998)Managing in the Public SectorChanges in the Scandinavian Model. From Bureaucratic Command to Interorganizational Negotiation (1998)Changes in the Scandinavian M…A Review of the Policy and Management Instruments Project for Municipalities in the Netherlands (1998)A Review of the Policy and Ma…Comparing the performance of local authorities: An evaluation of the audit commission indicators (1997)Comparing the performance of …The manager, the citizen, the politician and performance measures (1996)The manager, the citizen, the…Linking the Balanced Scorecard to Strategy (1996)Linking the Balanced Scorecar…Accounting and performance measurement : issues in the private and public sectors (1996)Accounting and performance me…The future of public sector management (1995)The future of public sector m…Measuring service quality in local government: the SERVQUAL approach (1995)Measuring service quality in …Public Sector Management: Theory, Critique and Practice (1994)Public Sector Management: The…Management in the public sector: Challenge and change (1994)Management in the public sect…The management of performance in the public sector (1988)The management of performance…Understanding Organisations (1982)Understanding OrganisationsLocal Government, Planning and Land Act 1980 (1981)Local Government, Planning an…LINKING COMPREHENSIVE PERFORMANCE ASSESSMENT TO THE BALANCED SCORECARD: EVIDENCE FROM HERTFORDSHIRE COUNTY COUNCIL (2008)LINKING COMPREHENSIVE PERFORM…Best Value Audits in Scotland: Winning Without Scoring? (2008)Best Value Audits in Scotland…Myths, Measures and Modernisation: A Comparison of Local Authority Performance in England and Wales (2003)Myths, Measures and Modernisa…Benchmarking in the Dutch Waste-Water Treatment Sector (2003)Benchmarking in the Dutch Was…Should Non‐Financial Performance Information be Audited? The Case ofPublic Service Agreements in UK Government (2001)Should Non‐Financial Performa…Developing best value in a scottish local authority (2001)Developing best value in a sc…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Delivering Quality Service (1990)Evaluating service quality in universities: a service department perspective (2007)The Use of Importance-Performance Analysis (IPA) in Evaluating Japan’s E-government Services (2011)Perceived quality in higher education: an empirical study (2013)Bringing Consumers into Performance Measurement: concepts, consequences and constraints (1988)QUALITY AND PUBLIC SERVICES (1991)Overcoming the Inadequacies of Performance Measurement in Local Government: The Case of Libraries and Leisure Services (1995)Public Choice Theory and Local Government: A Comparative Analysis of the UK and the USA (1998)Rational Choice and British Politics (2001)The Evaluation of Public Service Inspection: A Theoretical Framework (2002)Institutionalized Organizations: Formal Structure as Myth and Ceremony (1977)A PUBLIC MANAGEMENT FOR ALL SEASONS? 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References

  • 1996Linking the Balanced Scorecard to Strategy1,815 cited
  • 1982Understanding Organisations485 cited
  • 1995Measuring service quality in local government: the SERVQUAL approach183 cited
  • 1994Public Sector Management: Theory, Critique and Practice120 cited
  • 1996Accounting and performance measurement : issues in the private and public sectors73 cited
  • 1988The management of performance in the public sector66 cited
  • 1996The manager, the citizen, the politician and performance measures50 cited
  • 1997Comparing the performance of local authorities: An evaluation of the audit commission indicators47 cited
  • 1998Managing in the Public Sector34 cited
  • 1998Changes in the Scandinavian Model. From Bureaucratic Command to Interorganizational Negotiation34 cited
  • 1998A Review of the Policy and Management Instruments Project for Municipalities in the Netherlands33 cited
  • 1995The future of public sector management29 cited
  • 1981Local Government, Planning and Land Act 198023 cited
  • 1994Management in the public sector: Challenge and change22 cited

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  • 2008LINKING COMPREHENSIVE PERFORMANCE ASSESSMENT TO THE BALANCED SCORECARD: EVIDENCE FROM HERTFORDSHIRE COUNTY COUNCIL

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35 cited
  • 2003Myths, Measures and Modernisation: A Comparison of Local Authority Performance in England and Wales18 cited
  • 2008Best Value Audits in Scotland: Winning Without Scoring?15 cited
  • 2003Benchmarking in the Dutch Waste-Water Treatment Sector12 cited
  • 2001Developing best value in a scottish local authority10 cited
  • 2001Should Non‐Financial Performance Information be Audited? The Case ofPublic Service Agreements in UK Government6 cited