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Client Perceptions of MAS Quality as Measured by a Marketing-Based Service Quality Model

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References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1979A Paradigm for Developing Better Measures of Marketing Constructs16,591 cited
1979Quality Is Free: The Art of Making Quality Certain2,574 cited
1984Strategic Management and Marketing in the Service Sector1,667 cited
1981Construct Validity: A Review of Basic Issues and Marketing Practices1,196 cited
1997The Determinants of Audit Client Satisfaction Among Clients of Big 6 Firms.189 cited
1992Audit Quality Attributes: The Perceptions of Partners, Preparers, and Financial Statement Users187 cited
1989Consumer and Provider Expectations and Experiences in Evaluating Professional Service Quality177 cited

Cited by

2008The Effects of Perceived Service Quality of Audit Firms on Satisfaction and Behavioural Intentions: A Research on the Istanbul Stock Exchange Listed Companies16 cited
2021Audit Service Quality Perceived by Customers: Formative Modelling Measurement Approach14 cited

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