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Stakeholder Expectation and Satisfaction in Road Maintenance
16 references·0 citing·36 second hop
Stakeholder Expectation and Satisfaction in Road Maintenance (2012)Stakeholder Expectation and Satisfaction …Strategic management a stakeholder approach (2010)Strategic management a stakeh…Public-Private Partnership: On the Edge of Project and Process Management. Insights from Dutch Practice: The Sijtwende Spatial Development Project (2008)Public-Private Partnership: O…Citizens, Accountability, and Service Satisfaction (2006)Citizens, Accountability, and…Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government (2005)Testing the Expectancy Discon…Process Management: Why Project Management Fails in Complex Decision Making Processes (2005)Process Management: Why Proje…Expectations, performance, and citizen satisfaction with urban services (2004)Expectations, performance, an…Managing value and quality in design (2003)Managing value and quality in…The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Measurement of Web-Custom…Process management (2002)Process managementTHE* Rules of Stakeholder Satisfaction (* Timeliness, Honesty, Empathy) (2001)THE* Rules of Stakeholder Sat…Strategic planning for public and nonprofit organizations: a guide to strengthening and sustaining organizational achievement (1996)Strategic planning for public…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…Practical Research: Planning and Design (1990)Practical Research: Planning …Case Study Research: Design and Methods (1984)Case Study Research: Design a…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Comparative fit indexes in structural models. (1990)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Measuring Service Quality: A Reexamination and Extension (1992)Whence Consumer Loyalty? (1999)Advances in Consumer Research (2025)Structural Equation Modeling: Concepts, Issues, and Applications. (1996)Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services (2007)Satisfaction: a behavioral perspective on the consumer (2010)New Public Management and Citizens' Perceptions of Local Service Efficiency, Responsiveness, Equity and Effectiveness (2012)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Principles and Practice of Structural Equation Modeling (1998)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Measuring information systems success: models, dimensions, measures, and interrelationships (2008)The impact of electronic word-of-mouth communication: A literature analysis and integrative model (2012)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Understanding User Revisions When Using Information System Features: Adaptive System Use and Triggers1 (2012)The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice (2021)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)Participative Management and Job Satisfaction: Lessons for Management Leadership (2002)Public Value Governance: Moving Beyond Traditional Public Administration and the New Public Management (2014)Does Strategic Planning Improve Organizational Performance? A Meta‐Analysis (2019)Synthesizing information systems knowledge: A typology of literature reviews (2014)QUALITATIVE RESEARCH METHODOLOGY IN SOCIAL SCIENCES AND RELATED SUBJECTS (2018)A Natural-Resource-Based View of the Firm (1995)The Stakeholder Theory of the Corporation: Concepts, Evidence, and Implications (1995)Toward a Theory of Stakeholder Identification and Salience: Defining the Principle of Who and What Really Counts (1997)Customer value: The next source for competitive advantage (1997)Quality, satisfaction and behavioral intentions (2000)
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References

  • 1984Case Study Research: Design and Methods82,022 cited
  • 2010Strategic management a stakeholder approach24,023 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1990Practical Research: Planning and Design9,312 cited
  • 2002The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach1,986 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 1996Strategic planning for public and nonprofit organizations: a guide to strengthening and sustaining organizational achievement1,695 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,039 cited
  • 2004Expectations, performance, and citizen satisfaction with urban services456 cited
  • 2005Testing the Expectancy Disconfirmation Model of Citizen Satisfaction with Local Government315 cited
  • 2005Process Management: Why Project Management Fails in Complex Decision Making Processes175 cited
  • 2002Process management166 cited
  • 2003Managing value and quality in design154 cited
  • 2006Citizens, Accountability, and Service Satisfaction152 cited
  • 2001THE* Rules of Stakeholder Satisfaction (* Timeliness, Honesty, Empathy)

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121 cited
  • 2008Public-Private Partnership: On the Edge of Project and Process Management. Insights from Dutch Practice: The Sijtwende Spatial Development Project63 cited
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