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Service science: At the intersection of management, social, and engineering sciences
2 references·13 citing·41 second hop
Service science: At the intersection of management, social, and engineering sciences (2008)Service science: At the intersection of m…A research manifesto for services science (2006)A research manifesto for serv…OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing (1987)OR Forum—Perspectives on Queu…Fifteen challenges for Service Innovation Studies (2018)Fifteen challenges for Servic…Creative Industries and Big Data: A Business Model for Service Innovation (2017)Creative Industries and Big D…Commentary—Smart Service Systems: Bridging the Silos (2016)Commentary—Smart Service Syst…Evaluating business value of IT towards optimisation of the application portfolio (2014)Evaluating business value of …Development and Psychometric Evaluation of the Emotional Metric Outcomes (EMO) Questionnaire (2014)Development and Psychometric …“S-D Logic” Business Model - Backward and Contemporary Perspectives (2012)“S-D Logic” Business Model - …Expansive learning in a service system: insights from a study of car‐service advisors (2011)Expansive learning in a servi…A Definition of Service as Base for Developing Service Science (2011)A Definition of Service as Ba…The Evolution and Future of Service (2010)The Evolution and Future of S…Service science for service innovation (2009)Service science for service i…Notice of Retraction: Drivers and Implications of Service Science (2009)Notice of Retraction: Drivers…Fostering Creativity in Service Development: Facilitating Service Innovation by the Creative Cognition Approach (2009)Fostering Creativity in Servi…Analysis of Service Processes Characteristics across a Range of Enterprises (2009)Analysis of Service Processes…A Stakeholder Framework for Analyzing and Evaluating Corporate Social Performance (1995)Strategic alignment: Leveraging information technology for transforming organizations (1999)Social Exchange Theory (2006)Increasing Returns and Long-Run Growth (1986)The Knowledge-Creating Company (1995)Evolving to a New Dominant Logic for Marketing (2003)The service system is the basic abstraction of service science (2009)Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting (2011)Boosting servitization through digitization: Pathways and dynamic resource configurations for manufacturers (2016)Designing a service science discipline with discipline (2008)Service Science, Management, Engineering, and Design (SSMED): Outline & References (2008)Toward a conceptual foundation for service science: Contributions from service-dominant logic (2008)The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions (1981)How can service businesses survive and prosper? (1986)Service Management (2004)Interne Servicequalität in Unternehmen: Eine empirische Untersuchung der Einflussfaktoren und Auswirkungen (2015)Classroom or online learning? Impact of experiential learning in business process management education (2023)The PANAS-X: Manual for the Positive and Negative Affect Schedule - Expanded Form (1994)The Role of Emotions in Marketing (1999)On the Use, the Misuse, and the Very Limited Usefulness of Cronbach’s Alpha (2008)The associative basis of the creative process. (1962)Handbook of Creativity (1998)The World Is Flat: A Brief History of the Twenty-First Century (2005)Motivated or empowering antecedents to drive service innovation? (2017)Toward an IT investment decision support model for global enterprises (2018)Perceived service innovation in non-profit sports clubs: the antecedents and consequence (2020)Fundamentals of service science (2007)Steps toward a science of service systems (2007)Editorial Column—New Directions in Service Science: Value Cocreation in the Age of Autonomous Service Systems (2017)Conceptual Foundations for Multidisciplinary Thinking (2020)Technology Infusion in Service Encounters (2000)Sectoral systems of innovation and production (2002)Eight types of product–service system: eight ways to sustainability? Experiences from SusProNet (2004)Specificities of environmental innovation dynamics in service firms: the French case (2020)Understandings of Social Innovation within the Danish Public Sector: A Literature Review (2021)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Evolution of Services Advertising in a Services-Driven National Economy (2011)Waiting for Service: The Relationship between Delays and Evaluations of Service (1994)Consumer Value: A Framework for Analysis and Research (1999)Understanding Service Convenience (2002)
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References

  • 2006A research manifesto for services science1,053 cited
  • 1987OR Forum—Perspectives on Queues: Social Justice and the Psychology of Queueing460 cited

Cited by

  • 2009Fostering Creativity in Service Development: Facilitating Service Innovation by the Creative Cognition Approach29 cited
  • 2014Development and Psychometric Evaluation of the Emotional Metric Outcomes (EMO) Questionnaire24 cited
  • 2010The Evolution and Future of Service21 cited
  • 2016Commentary—Smart Service Systems: Bridging the Silos20 cited
  • 2014Evaluating business value of IT towards optimisation of the application portfolio18 cited
  • 2009Service science for service innovation16 cited
  • 2009Analysis of Service Processes Characteristics across a Range of Enterprises14 cited
  • 2018Fifteen challenges for Service Innovation Studies13 cited
  • 2009Notice of Retraction: Drivers and Implications of Service Science12 cited
  • 2011A Definition of Service as Base for Developing Service Science8 cited
  • 2012“S-D Logic” Business Model - Backward and Contemporary Perspectives8 cited
  • 2011Expansive learning in a service system: insights from a study of car‐service advisors5 cited
  • 2017

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Creative Industries and Big Data: A Business Model for Service Innovation
3 cited