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Strategic Change Implementation and Performance Loss in the Front Lines
16 references·16 citing·43 second hopsampled
Strategic Change Implementation and Performance Loss in the Front Lines (2007)Strategic Change Implementation and Perfo…Stress: Appraisal and Coping (2013)Stress: Appraisal and CopingAcademy of Management Journal (2013)Academy of Management JournalMarket Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance (2005)Market Orientation: A Meta-An…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…Building a practically useful theory of goal setting and task motivation: A 35-year odyssey. (2002)Building a practically useful…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …Applications of Structural Equation Modeling in Psychological Research (2000)Applications of Structural Eq…A meta-analytic examination of the correlates of the three dimensions of job burnout. (1996)A meta-analytic examination o…The Capabilities of Market-Driven Organizations (1994)The Capabilities of Market-Dr…Creating Readiness for Organizational Change (1993)Creating Readiness for Organi…Summated Rating Scale Construction (1992)Summated Rating Scale Constru…PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)PSYCHOLOGICAL CONDITIONS OF P…Self-generated validity and other effects of measurement on belief, attitude, intention, and behavior. (1988)Self-generated validity and o…Stress, appraisal, and coping (1985)Stress, appraisal, and copingThe measurement of experienced burnout (1981)The measurement of experience…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The double‐edged sword effect of organizational resilience on ESG performance (2023)The double‐edged sword effect…Does Emotional Intelligence Influence Academic Performance? The Role of Compassion and Engagement in Education for Sustainable Development (2021)Does Emotional Intelligence I…Sales enablement: conceptualizing and developing a dynamic capability (2020)Sales enablement: conceptuali…Mediating effect of organizational learning and moderating role of environmental dynamism on the relationship between strategic change and firm performance (2019)Mediating effect of organizat…Increasing customer loyalty through customer engagement in the retail banking industry (2019)Increasing customer loyalty t…Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions (2019)Employee satisfaction traject…Customer engagement, non-transactional behaviors and experience in services (2019)Customer engagement, non-tran…CSR marketing outcomes and branch managers’ perceptions of CSR (2019)CSR marketing outcomes and br…Service innovativeness and the structuring of organizations: The moderating roles of learning orientation and inter-functional coordination (2017)Service innovativeness and th…Flying or dying? Organizational change, customer participation, and innovation ambidexterity in emerging economies (2017)Flying or dying? Organization…Untangling micro-behavioral sources of failure in mergers and acquisitions: a theoretical integration and extension (2015)Untangling micro-behavioral s…Service employee burnout and engagement: the moderating role of power distance orientation (2015)Service employee burnout and …Understanding Trust in Financial Services (2012)Understanding Trust in Financ…The Moderating Influence of Broad‐Scope Trust on Customer–Seller Relationships (2012)The Moderating Influence of B…Linking internal market orientation and new service performance (2011)Linking internal market orien…Stimulating Strategically Aligned Behaviour Among Employees (2007)Stimulating Strategically Ali…Emotion And Adaptation (1991)What Good Are Positive Emotions? (1998)Positive affect and the other side of coping. (2000)The job demands-resources model of burnout. (2001)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)Statistical Theories of Mental Test Scores (1969)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)A resource‐based view of the firm (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Firm Resources and Sustained Competitive Advantage (1991)Innovation, Market Orientation, and Organizational Learning: An Integration and Empirical Examination (1998)Review: The Resource-Based View and Information Systems Research: Review, Extension, and Suggestions For Future Research1 (2004)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Common Method Bias in PLS-SEM (2015)The Presentation of Self in Everyday Life. (1956)Organizational Images and Member Identification (1994)Motivation and Personality (1997)Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. (2002)Antecedents and consequences of employee engagement (2006)The Discovery of Grounded Theory (2017)Staff Burn‐Out (1974)Development of the Job Diagnostic Survey. (1975)Development and validation of work-family conflict and family-work conflict scales. (1996)Job Burnout (2001)The Measurement of Engagement and Burnout: A Two Sample Confirmatory Factor Analytic Approach (2002)Significance tests and goodness of fit in the analysis of covariance structures. 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1985Stress, appraisal, and coping31,975 cited
  • 2013Stress: Appraisal and Coping27,826 cited
  • 1981The measurement of experienced burnout14,480 cited
  • 1990PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK.10,957 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
  • 2002Building a practically useful theory of goal setting and task motivation: A 35-year odyssey.7,759 cited
  • 1994The Capabilities of Market-Driven Organizations6,532 cited
  • 2013Academy of Management Journal4,798 cited
  • 1996A meta-analytic examination of the correlates of the three dimensions of job burnout.3,258 cited
  • 2000Applications of Structural Equation Modeling in Psychological Research2,626 cited
  • 2005Market Orientation: A Meta-Analytic Review and Assessment of its Antecedents and Impact on Performance2,179 cited
  • 1992Summated Rating Scale Construction2,164 cited
  • 1988Self-generated validity and other effects of measurement on belief, attitude, intention, and behavior.

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2,069 cited
  • 1993Creating Readiness for Organizational Change2,058 cited
  • Cited by

    • 2021Does Emotional Intelligence Influence Academic Performance? The Role of Compassion and Engagement in Education for Sustainable Development127 cited
    • 2017Service innovativeness and the structuring of organizations: The moderating roles of learning orientation and inter-functional coordination119 cited
    • 2019Increasing customer loyalty through customer engagement in the retail banking industry106 cited
    • 2012Understanding Trust in Financial Services101 cited
    • 2015Service employee burnout and engagement: the moderating role of power distance orientation96 cited
    • 2019Mediating effect of organizational learning and moderating role of environmental dynamism on the relationship between strategic change and firm performance79 cited
    • 2019Customer engagement, non-transactional behaviors and experience in services78 cited
    • 2017Flying or dying? Organizational change, customer participation, and innovation ambidexterity in emerging economies72 cited
    • 2019Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions70 cited
    • 2023The double‐edged sword effect of organizational resilience on ESG performance68 cited
    • 2007Stimulating Strategically Aligned Behaviour Among Employees65 cited
    • 2020Sales enablement: conceptualizing and developing a dynamic capability64 cited
    • 2011Linking internal market orientation and new service performance59 cited
    • 2015Untangling micro-behavioral sources of failure in mergers and acquisitions: a theoretical integration and extension58 cited
    • 2012The Moderating Influence of Broad‐Scope Trust on Customer–Seller Relationships55 cited
    • 2019CSR marketing outcomes and branch managers’ perceptions of CSR53 cited