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Cannibalization or synergy? Consumers' channel selection in online–offline multichannel systems
16 references·16 citing·39 second hopsampled
Cannibalization or synergy? Consumers' channel selection in online–offline multichannel systems (2012)Cannibalization or synergy? Consumers' ch…Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust (2005)Effects of consumer perceptio…Toward Preprototype User Acceptance Testing of New Information Systems: Implications for Software Project Management (2004)Toward Preprototype User Acce…Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider (2003)Determinants of Online Channe…Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Common method biases in behav…An empirical study on predicting user acceptance of e-shopping on the Web (2003)An empirical study on predict…A typology of online shoppers based on shopping motivations (2003)A typology of online shoppers…On risk, convenience, and Internet shopping behavior (2000)On risk, convenience, and Int…The Value of Internet Commerce to the Customer (1999)The Value of Internet Commerc…Mail versus Mall: A Strategic Analysis of Competition between Direct Marketers and Conventional Retailers (1998)Mail versus Mall: A Strategic…Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Interactive Home Shopping: Co…Competitive Advantage: Creating and Sustaining Superior Performance (1985)Competitive Advantage: Creati…A motivation-based shopper typology. (1985)A motivation-based shopper ty…The Role of Risk in Consumer Behavior (1974)The Role of Risk in Consumer …Why Do People Shop? (1972)Why Do People Shop?Modern factor analysis (1960)Modern factor analysisConsumer Behavior as Risk Taking (1960)Consumer Behavior as Risk Tak…The Role of Online Experience in the Relationship Between Service Convenience and Future Purchase Intentions (2022)The Role of Online Experience…The omnichannel continuum: Integrating online and offline channels along the customer journey (2022)The omnichannel continuum: In…Sustainable reverse supply chains and circular economy in multichannel retail returns (2020)Sustainable reverse supply ch…Omnichannel fashion retailing: examining the customer decision-making journey (2020)Omnichannel fashion retailing…Moving from multi-channel to Omni-channel retailing: Special issue introduction (2020)Moving from multi-channel to …When should the offline retailer implement price matching? (2019)When should the offline retai…Online second-hand shopping motivation – Conceptualization, scale development, and validation (2019)Online second-hand shopping m…Examining customer channel selection intention in the omni-channel retail environment (2018)Examining customer channel se…Configuring Retail Fulfillment Processes for Omni-Channel Customer Steering (2018)Configuring Retail Fulfillmen…Webrooming behaviour: a conceptual framework (2017)Webrooming behaviour: a conce…The New Paradigm of the Omnichannel Retailing: Key Drivers, New Challenges and Potential Outcomes Resulting from the Adoption of an Omnichannel Approach (2017)The New Paradigm of the Omnic…Choosing an online retail channel for a manufacturer: Direct sales or consignment? (2017)Choosing an online retail cha…Adding store to web: migration and synergy effects in multi-channel retailing (2016)Adding store to web: migratio…Re-examining online customer experience to include purchase frequency and perceived risk (2015)Re-examining online customer …Fashion retailing – past, present and future (2014)Fashion retailing – past, pre…A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty (2013)A good deal online: The Impac…Consumer behavior and marketing action (1981)The Effects of Product Class Knowledge on Information Search Behavior (1985)Dimensions of Consumer Expertise (1987)Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics (2002)Inexperience and experience with online stores: the importance of TAM and trust (2003)Predicting consumer intentions to use on-line shopping: the case for an augmented technology acceptance model (2003)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Development of a scale to measure the perceived benefits and risks of online shopping (2006)Customer Experience Management in Retailing: Understanding the Buying Process (2009)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-Reports in Organizational Research: Problems and Prospects (1986)Structural Equations with Latent Variables. (1991)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Common Method Bias in PLS-SEM (2015)Measurable Multiattribute Value Functions (1979)Decision analysis and behavioral research (1986)Value-Focused Thinking (1996)The impact of cognitive absorption on perceived usefulness and perceived ease of use in on-line learning: an extension of the technology acceptance model (2004)Impact of Online Consumer Reviews on Sales: The Moderating Role of Product and Consumer Characteristics (2010)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)Constructive Consumer Choice Processes (1998)Hedonic and utilitarian motivations for online retail shopping behavior (2001)Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior (2002)American Economic Review (2019)Economic Forces and the Stock Market (1986)The structure of negative emotional states: Comparison of the Depression Anxiety Stress Scales (DASS) with the Beck Depression and Anxiety Inventories (1995)An updated and expanded assessment of PLS-SEM in information systems research (2017)Consumer Search: An Extended Framework (1986)Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-Transaction Utility Theory Perspective (1990)Understanding customers' repeat purchase intentions in B2C e‐commerce: the roles of utilitarian value, hedonic value and perceived risk (2012)A Model of Perceived Risk and Intended Risk-Handling Activity (1994)Predicting e-services adoption: a perceived risk facets perspective (2003)What drives mobile commerce? (2004)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal–Agent Perspective1 (2007)THE IMPACT OF HUMAN RESOURCE MANAGEMENT PRACTICES ON TURNOVER, PRODUCTIVITY, AND CORPORATE FINANCIAL PERFORMANCE. (1995)Toward a New Conception of the Environment-Competitiveness Relationship (1995)Exploring internal stickiness: Impediments to the transfer of best practice within the firm (1996)
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References

  • 2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
  • 1985Competitive Advantage: Creating and Sustaining Superior Performance14,723 cited
  • 1960Modern factor analysis5,122 cited
  • 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
  • 1960Consumer Behavior as Risk Taking1,879 cited
  • 2000On risk, convenience, and Internet shopping behavior1,089 cited
  • 1972Why Do People Shop?1,065 cited
  • 2003A typology of online shoppers based on shopping motivations1,019 cited
  • 1974The Role of Risk in Consumer Behavior811 cited
  • 1999The Value of Internet Commerce to the Customer810 cited
  • 2003Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider782 cited
  • 2005Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust750 cited
  • 2003An empirical study on predicting user acceptance of e-shopping on the Web722 cited
  • 1985A motivation-based shopper typology.695 cited
  • 2004Toward Preprototype User Acceptance Testing of New Information Systems: Implications for Software Project Management

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583 cited
  • 1998Mail versus Mall: A Strategic Analysis of Competition between Direct Marketers and Conventional Retailers549 cited
  • Cited by

    • 2015Re-examining online customer experience to include purchase frequency and perceived risk309 cited
    • 2019Online second-hand shopping motivation – Conceptualization, scale development, and validation190 cited
    • 2022The omnichannel continuum: Integrating online and offline channels along the customer journey179 cited
    • 2018Examining customer channel selection intention in the omni-channel retail environment159 cited
    • 2014Fashion retailing – past, present and future136 cited
    • 2020Sustainable reverse supply chains and circular economy in multichannel retail returns130 cited
    • 2018Configuring Retail Fulfillment Processes for Omni-Channel Customer Steering127 cited
    • 2017Choosing an online retail channel for a manufacturer: Direct sales or consignment?112 cited
    • 2020Omnichannel fashion retailing: examining the customer decision-making journey108 cited
    • 2020Moving from multi-channel to Omni-channel retailing: Special issue introduction98 cited
    • 2013A good deal online: The Impacts of acquisition and transaction value on E-satisfaction and E-loyalty85 cited
    • 2019When should the offline retailer implement price matching?82 cited
    • 2017Webrooming behaviour: a conceptual framework81 cited
    • 2016Adding store to web: migration and synergy effects in multi-channel retailing79 cited
    • 2017The New Paradigm of the Omnichannel Retailing: Key Drivers, New Challenges and Potential Outcomes Resulting from the Adoption of an Omnichannel Approach76 cited
    • 2022The Role of Online Experience in the Relationship Between Service Convenience and Future Purchase Intentions72 cited