Citation map · Study

SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Uncovering Dimensionality in the Servicescape: Towards Legibility

16 references·16 citing·31 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
1966The Scree Test For The Number Of Factors13,549 cited
2025Advances in Consumer Research13,264 cited
1996The Behavioral Consequences of Service Quality11,994 cited
1957The Measurement of Meaning9,430 cited
1974An approach to environmental psychology7,295 cited
1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
1904"General Intelligence," Objectively Determined and Measured6,205 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1974Advertising as Information3,430 cited
1986Price and Advertising Signals of Product Quality2,284 cited
1994Store atmosphere and purchasing behavior1,649 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1975

Situational Variables and Consumer Behavior

1,645 cited

Cited by

2012The effect of the servicescape on customers’ behavioral intentions in an international airport service environment104 cited
2015Social Servicescape: The Impact of Social Factors on Restaurant Image and Behavioral Intentions93 cited
2010The relative importance of service features in explaining customer satisfaction86 cited
2019How do customers respond to the hotel servicescape?77 cited
2016Moderating roles of customer characteristics on the link between service factors and satisfaction in a buffet restaurant66 cited
2012An Exploration of the Effects of the Servicescape on Customer and Employee Responses in a Grocery Retail Context50 cited
2017Visual service scape aesthetics and consumer response: a holistic model46 cited
2019Developing a scale measuring customers’ servicescape perceptions in upscale hotels46 cited
2022A systematic literature review of store atmosphere in alternative retail commerce channels41 cited
2015Physical Factors to Evaluate the Servicescape of Theme Restaurants38 cited
2012Internal marketing and the moderating role of employees: An exploratory study37 cited
2008Sticky Landscapes and Smooth Experiences: The Biopower of Tourism Mobilities in the Öresund Region36 cited
2019The effect of signage and emotions on satisfaction with the servicescape: An empirical investigation in a healthcare service setting36 cited
2020The Impact of Social Servicescape Factors on Customers’ Satisfaction and Repurchase Intentions in Mid-Range Restaurants in Baltic States34 cited
2018A Systematic Underpinning and Framing of the Servicescape: Reflections on Future Challenges in Healthcare Services30 cited
2010Servicescape Failure and Recovery Strategy in the Food Service Industry: The Effect on Customer Repatronization29 cited