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Towards a holistic approach to logistics quality deficiencies
16 references·0 citing·38 second hop
Towards a holistic approach to logistics quality deficiencies (2007)Towards a holistic approach to logistics …A conceptual model for quality of service in the supply chain (2006)A conceptual model for qualit…Defining the concept of supply chain quality management and its relevance to academic and industrial practice (2004)Defining the concept of suppl…The Order Fulfillment Process (2003)The Order Fulfillment ProcessQuality management practices and their relationship to buyer’s supplier ratings: a study in the Korean automotive industry (2001)Quality management practices …Logistics Service Quality as a Segment-Customized Process (2001)Logistics Service Quality as …KEEPING SCORE: MEASURING THE BUSINESS VALUE OF LOGISTICS IN THE SUPPLY CHAIN (1999)KEEPING SCORE: MEASURING THE …Juran's quality handbook (1999)Juran's quality handbookReengineering the Order Fulfillment Process in Supply Chain Networks (1998)Reengineering the Order Fulfi…Measuring Physical Distribution Service Quality (1996)Measuring Physical Distributi…Logistics and marketing components of customer service: an empirical test of the Mentzer, Gomes and Krapfel model (1996)Logistics and marketing compo…Strategic logistics management (1994)Strategic logistics managementProduction control: A structural and design oriented approach (1991)Production control: A structu…Physical Distribution Service: A Fundamental Marketing Concept? (1989)Physical Distribution Service…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Quality Planning and Analysis: From Product Development Through Usage (1982)Quality Planning and Analysis…Out of the Crisis (1982)Out of the CrisisSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Comparative fit indexes in structural models. (1990)A Three-Component Model of Customer to Service Providers (2004)Measuring Service Quality in E-Retailing (2006)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Value-Based Differentiation in Business Relationships: Gaining and Sustaining Key Supplier Status (2005)On the contingent value of dynamic capabilities for competitive advantage: The nonlinear moderating effect of environmental dynamism (2013)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)Designing and managing the supply chain : concepts, strategies, and case studies (2000)A framework for supply chain performance measurement (2003)The relationship between total quality management practices and their effects on firm performance (2003)A replication and extension of quality management into the supply chain (2007)Supply chain performance measurement: a literature review (2009)Agricultural Value Chains in Developing Countries A Framework for Analysis (2011)An Analysis Of Vendor Selection Systems And Decisions (1966)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Toward a unified theory of logistics (2004)Investigating logistics service quality in omni-channel retailing (2017)Journal of Business Logistics (2018)The Machine That Changed the World (1991)Managing risks in the supply chain using the AHP method (2006)Reconciling supply chain vulnerability, risk and supply chain management (2006)Extending the Horizons: Environmental Excellence as Key to Improving Operations (2006)ISO 9001 certification research: questions, answers and approaches (2009)A systematic review of open government data initiatives (2015)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Whence Consumer Loyalty? (1999)Role congruity theory of prejudice toward female leaders. (2002)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)What You Don't Know About Customer-Perceived Quality: The Role of Customer Expectation Distributions (1999)New Product Quality and Product Development Teams (2000)Shielding Production: Essential Step in Production Control (1998)THE LAST PLANNER SYSTEM OF PRODUCTION CONTROL (2000)Taxonomic classification of planning decisions in health care: a structured review of the state of the art in OR/MS (2012)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1982Out of the Crisis7,297 cited
  • 1999Juran's quality handbook1,210 cited
  • 2001Logistics Service Quality as a Segment-Customized Process1,058 cited
  • 2004Defining the concept of supply chain quality management and its relevance to academic and industrial practice509 cited
  • 1994Strategic logistics management378 cited
  • 1996Measuring Physical Distribution Service Quality371 cited
  • 1982Quality Planning and Analysis: From Product Development Through Usage319 cited
  • 1989Physical Distribution Service: A Fundamental Marketing Concept?315 cited
  • 1991Production control: A structural and design oriented approach252 cited
  • 1998Reengineering the Order Fulfillment Process in Supply Chain Networks197 cited
  • 2003The Order Fulfillment Process154 cited
  • 2006A conceptual model for quality of service in the supply chain119 cited
  • 1999KEEPING SCORE: MEASURING THE BUSINESS VALUE OF LOGISTICS IN THE SUPPLY CHAIN111 cited
  • 2001Quality management practices and their relationship to buyer’s supplier ratings: a study in the Korean automotive industry99 cited

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  • 1996Logistics and marketing components of customer service: an empirical test of the Mentzer, Gomes and Krapfel model96 cited
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