References

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• 1993Process innovation: reengineering work through information technology4,378 cited
• 1992Connections: New ways of working in the networked organization1,759 cited
• 1995Total Quality Management: Empirical, Conceptual, and Practical Issues1,630 cited
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• 1988gIBIS: a hypertext tool for exploratory policy discussion1,093 cited
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• 2000Production Workflow - Concepts and Techniques719 cited
• 1985Structuring computer-mediated communication systems to avoid information overload665 cited
• 1999Knowledge Management Handbook641 cited
• 1992Multiple Criteria Decision Making, Multiattribute Utility Theory: The Next Ten Years621 cited
• 2000Universal usability593 cited
• 1992Computerization and controversy: value conflicts and social choices489 cited