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Measurement and Management of the Sportscape

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References

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Cited by

2001Consumer perceptions of service quality attributes at sporting events448 cited
2010Customer Satisfaction With Game and Service Experiences: Antecedents and Consequences427 cited
2008Service Quality, Satisfaction, and Intent to Return in Event Sport Tourism337 cited
2002Assessing the Influence of the Physical Sports Facility on Customer Satisfaction within the Context of the Service Experience286 cited
2016Revisiting the host city: An empirical examination of sport involvement, place attachment, event satisfaction and spectator intentions at the London Olympics277 cited
2000Targets and Standards of Quality in Sport Services245 cited
2005

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A Hierarchical Model of Service Quality for the Recreational Sport Industry

244 cited

2003Direct and Interaction Effects of Team Identification and Satisfaction on Intention to Attend Games234 cited

2018Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management)232 cited

2000Repeat Attendance as a Function of Involvement, Loyalty, and the Sportscape Across Three Football Contexts224 cited

2003Sport Consumer Typologies: A Critical Review208 cited

2011Assessment of event quality in major spectator sports204 cited

2012Predicting spectators’ behavioural intentions in professional football: The role of satisfaction and service quality192 cited

2013Assessment of Service Quality in the Hotel Industry172 cited

2010Sport Stadium Atmosphere: Formative and Reflective Indicators for Operationalizing the Construct163 cited

2020Strategic Sport Marketing161 cited