References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
• 1992Alternative Ways of Assessing Model Fit27,192 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1996The Behavioral Consequences of Service Quality11,994 cited
• 1996Power analysis and determination of sample size for covariance structure modeling.10,386 cited
• 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
• 1984A Service Quality Model and its Marketing Implications6,560 cited
• 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
• 1999Mixed Methodology: Combining Qualitative and Quantitative Approaches5,204 cited
• 1997Structural Equation Modeling: Concepts, Issues, and Applications4,061 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 1994Putting the Service-Profit Chain to Work3,732 cited
• 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited