Utility of OCB

Tjai M. Nielsen · Daniel Gregory Bachrach · Eric D. Sundstrom · Terry R. Halfhill

153 citations0/0 files storedJournal of Management

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Job Satisfaction and Organizational Behavior Employee Performance and Management Team Dynamics and Performance

Abstract

Building on recent developments in resource allocation theory as applied to organizational citizenship behavior (OCB), the authors examine task interdependence as a contingency factor in the utility of group members’ OCBs for group performance. In a lagged field study, members of 46 work groups in six organizations rated their groups’ task interdependence, and group leaders rated groups’ OCBs. After six months, customers rated each group’s performance. OCB correlated positively with the performance of task-interdependent groups but had a neutral to negative association with the performance of task-independent groups. Consistent with this group-level resource allocation framework, the moderating role of task interdependence varied by dimensions of OCB: helping, civic virtue, and sportsmanship. The authors discuss the practical and theoretical implications of decisions about allocating a key resource—time—to OCB in work groups.

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1999Psychological Safety and Learning Behavior in Work Teams 1977Handbook of Industrial and Organizational Psychology.1986Research in Organizational Behavior.1965A Theory of the Allocation of Time 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.

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2012Challenging the Norm of Self-Interest: Minority Influence and Transitions to Helping Norms in Work Units 2012The Relationship Between Organizational Justice and Organizational Citizenship Behavior 2012A self-regulation approach to understanding citizenship behavior in organizations 2016The Costs of Exhibiting Organizational Citizenship Behavior 2020Leadership styles and employees’ work outcomes in nonprofit organizations: the role of work engagement

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