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Quality and Reliability Problems from a Consumer's Perspective: an Increasing Problem Overlooked by Businesses?
16 references·5 citing·34 second hop
Quality and Reliability Problems from a Consumer's Perspective: an Increasing Problem Overlooked by Businesses? (2006)Quality and Reliability Problems from a C…Advances in Consumer Research (2025)Advances in Consumer ResearchDiffusion of Innovations 1 (2019)Diffusion of Innovations 1Diffusion of innovations. (2003)Diffusion of innovations.Design for Six Sigma in Technology and Product Development (2003)Design for Six Sigma in Techn…The Effects of Post-Purchase Evaluation Factors on Online Vs. Offline Customer Complaining Behavior: Implications For Customer Loyalty (2002)The Effects of Post-Purchase …Design for Six Sigma in Technology and Product Development (2002)Design for Six Sigma in Techn…A critical look at technological innovation typology and innovativeness terminology: a literature review (2002)A critical look at technologi…Marketing of High-Technology Products and Innovations (2001)Marketing of High-Technology …Consumers' trust of salesperson and manufacturer: an empirical study (2001)Consumers' trust of salespers…Consumer behavior: a European perspective (1999)Consumer behavior: a European…How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment (1998)How to make product developme…The influence of salesperson selling behaviors on customer satisfaction with products (1997)The influence of salesperson …Crossing the Chasm (1991)Crossing the ChasmA typology of consumer dissatisfaction response styles (1990)A typology of consumer dissat…The management and control of quality (1989)The management and control of…Quality Planning and Analysis (1981)Quality Planning and AnalysisThe Impact of Acquisition Mode on Expected Speed of Product Mastery and Subsequent Consumer Behavior (2018)The Impact of Acquisition Mod…Rectifying Failure of Service: How Customer Perceptions of Justice Affect Their Emotional Response and Social Media Testimonial (2016)Rectifying Failure of Service…Man as a Measurement Instrument (2014)Man as a Measurement Instrume…Improving Product Quality and Reliability with Customer Experience Data (2011)Improving Product Quality and…Engineering problem solving and knowledge creation: An epistemological perspective (2011)Engineering problem solving a…Architectural Innovation: The Reconfiguration of Existing Product Technologies and the Failure of Established Firms (1990)The Theory of Economic Development (2003)Open for innovation: the role of openness in explaining innovation performance among U.K. manufacturing firms (2005)A Multi‐Dimensional Framework of Organizational Innovation: A Systematic Review of the Literature (2009)Leveraging External Sources of Innovation: A Review of Research on Open Innovation (2013)Attractive Quality and Must-Be Quality (1984)The House of Quality (1988)The Voice of the Customer (1993)Quality function deployment: A literature review (2002)The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)How does corporate social responsibility contribute to firm financial performance? The mediating role of competitive advantage, reputation, and customer satisfaction (2014)Consumer innovativeness and perceived risk: implications for high technology product adoption (2006)A Reflective Review of Disruptive Innovation Theory (2009)Radical Product Innovation Capability: Literature Review, Synthesis, and Illustrative Research Propositions (2013)Responsibility: The new business imperative (2002)Extending the Horizons: Environmental Excellence as Key to Improving Operations (2006)The Effect of Training on Employee Performance (2013)The Strength of Weak Ties (1973)User Acceptance of Information Technology: Toward A Unified View1 (2003)Is innovation always beneficial? A meta-analysis of the relationship between innovation and performance in SMEs (2010)Diffusion of Innovations (2015)Mobile payment: Understanding the determinants of customer adoption and intention to recommend the technology (2016)Management and Theories of Organizations in the 1990s: Toward a Critical Radical Humanism? (1992)Defining Quality (1993)Cynicism about Organizational Change (2000)Destination image and destination personality (2007)Impact of Tourist Perceptions, Destination Image and Tourist Satisfaction on Destination Loyalty: A Conceptual Model (2013)Consumers' online information adoption behavior: Motives and antecedents of electronic word of mouth communications (2017)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Bibliometric Methods in Management and Organization (2014)When are technologies disruptive? a demand‐based view of the emergence of competition (2002)Innovation diffusion and new product growth models: A critical review and research directions (2010)Consumer resistance to innovation—a behavioral reasoning perspective (2014)
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References

  • 2019Diffusion of Innovations 137,320 cited
  • 2003Diffusion of innovations.13,723 cited
  • 2025Advances in Consumer Research13,264 cited
  • 2002A critical look at technological innovation typology and innovativeness terminology: a literature review3,470 cited
  • 1989The management and control of quality1,627 cited
  • 1998How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment1,134 cited
  • 1991Crossing the Chasm1,051 cited
  • 1981Quality Planning and Analysis562 cited
  • 2001Marketing of High-Technology Products and Innovations548 cited
  • 1999Consumer behavior: a European perspective474 cited
  • 1990A typology of consumer dissatisfaction response styles444 cited
  • 2001Consumers' trust of salesperson and manufacturer: an empirical study394 cited
  • 1997The influence of salesperson selling behaviors on customer satisfaction with products371 cited
  • 2002Design for Six Sigma in Technology and Product Development110 cited
  • 2002The Effects of Post-Purchase Evaluation Factors on Online Vs. Offline Customer Complaining Behavior: Implications For Customer Loyalty97 cited

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  • 2003Design for Six Sigma in Technology and Product Development93 cited
  • Cited by

    • 2014Man as a Measurement Instrument87 cited
    • 2016Rectifying Failure of Service: How Customer Perceptions of Justice Affect Their Emotional Response and Social Media Testimonial57 cited
    • 2018The Impact of Acquisition Mode on Expected Speed of Product Mastery and Subsequent Consumer Behavior19 cited
    • 2011Improving Product Quality and Reliability with Customer Experience Data17 cited
    • 2011Engineering problem solving and knowledge creation: An epistemological perspective9 cited