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Outsourcing Business and I.T. Services: the Evidence of Success, Robust Practices and Contractual Challenges

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References

2005The Economics of Governance726 cited
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2001Global Information Technology Outsourcing: In Search of Business Advantage382 cited
2011Business Process Outsourcing Studies: A Critical Review and Research Directions193 cited
2008Global outsourcing of back office services: lessons, trends, and enduring challenges179 cited
2009Information Systems and Outsourcing71 cited
2011The Outsourcing Enterprise66 cited
2010The Outsourcing Enterprise: From Cost Management to Collaborative Innovation53 cited
2009The Practice of Outsourcing: From Information Systems to BPO and Offshoring46 cited
2008Information Systems and Outsourcing: Studies in Theory and Practice39 cited
1995Benchmarking as a strategy for managing conflicting stakeholder perceptions of information systems38 cited

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2015Information technology (IT) outsourcing by business process outsourcing/information technology enabled services (BPO/ITES) firms in India27 cited

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