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Research through Participant Observation in Tourism: A Creative Solution to the Measurement of Consumer Satisfaction/Dissatisfaction (CS/D) among Tourists
16 references·5 citing·45 second hop
Research through Participant Observation in Tourism: A Creative Solution to the Measurement of Consumer Satisfaction/Dissatisfaction (CS/D) among Tourists (2002)Research through Participant Observation …Transforming Qualitative Data: Description, Analysis, and Interpretation (1994)Transforming Qualitative Data…Atravesando Fronteras/Border Crossings: A Critical Ethnographic Exploration of the Consumer Acculturation of Mexican Immigrants (1994)Atravesando Fronteras/Border …River Magic: Extraordinary Experience and the Extended Service Encounter (1993)River Magic: Extraordinary Ex…Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …Qualitative methods in management research (1992)Qualitative methods in manage…Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Basics of Qualitative Researc…Participant Observation (1989)Participant ObservationConsumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach (1989)Consumer Perceptions of Inter…A Social Psychologist Discovers Chicago Sociology (1989)A Social Psychologist Discove…Works and Lives: The Anthropologist as Author. (1988)Works and Lives: The Anthropo…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Speaking of Ethnography (1986)Speaking of EthnographyProblems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Ethnography: Principles in Practice (1985)Ethnography: Principles in Pr…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Street Corner Society: The Social Structure of an Italian Slum (1946)Street Corner Society: The So…Analysis of the status of creative tourism components in the metropolises of Tabriz as the capital of tourism in Islamic countries (2021)Analysis of the status of cre…Participant observation at events: theory, practice and potential (2013)Participant observation at ev…Chinese Tourists and Confucianism (2010)Chinese Tourists and Confucia…Rhythmanalysing the coach tour: the Ring of Kerry, Ireland (2008)Rhythmanalysing the coach tou…Social change, discourse and volunteer tourism (2005)Social change, discourse and …Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Social Behavior: Its Elementary Forms (1963)Social Indicators of Well-Being (1976)Whence Consumer Loyalty? (1999)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Advances in Consumer Research (2025)Consumer Culture Theory (CCT): Twenty Years of Research (2005)Brand Experience: What Is It? How Is It Measured? Does It Affect Loyalty? (2009)Understanding Customer Experience Throughout the Customer Journey (2016)Modernity and Self-Identity: Self and Society in the Late Modern Age (2020)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Classifying Services to Gain Strategic Marketing Insights (1983)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)A circumplex model of affect. (1980)Understanding Attitudes and Predicting Social Behavior (1980)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)The Role of Emotions in Marketing (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Presentation of Self in Everyday Life. (1956)Men and Their Work. (1959)Dyadic Business Relationships within a Business Network Context (1994)Customer Satisfaction and Word of Mouth (1998)Identity construction on Facebook: Digital empowerment in anchored relationships (2008)The Presentation of Self in Everyday Life (2023)Inequity In Social Exchange (1965)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Whatever happened to qualitative description? (2000)Verification Strategies for Establishing Reliability and Validity in Qualitative Research (2002)Developing and Using a Codebook for the Analysis of Interview Data: An Example from a Professional Development Research Project (2010)Competing paradigms in qualitative research. (1994)Qualitative Content Analysis (2008)Document Analysis as a Qualitative Research Method (2009)Grounded theory research: Procedures, canons, and evaluative criteria (1990)Theory Construction in Qualitative Research (2012)Now I see it, now I don’t: researcher’s position and reflexivity in qualitative research (2013)
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References

  • 1992Basics of Qualitative Research: Grounded Theory Procedures and Techniques.29,295 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
  • 1989A Social Psychologist Discovers Chicago Sociology7,215 cited
  • 1985Ethnography: Principles in Practice4,082 cited
  • 1994Transforming Qualitative Data: Description, Analysis, and Interpretation2,827 cited
  • 1985Problems and Strategies in Services Marketing2,824 cited
  • 1993River Magic: Extraordinary Experience and the Extended Service Encounter2,577 cited
  • 1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,982 cited
  • 1946Street Corner Society: The Social Structure of an Italian Slum1,838 cited
  • 1988Works and Lives: The Anthropologist as Author.1,778 cited
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  • 1994Atravesando Fronteras/Border Crossings: A Critical Ethnographic Exploration of the Consumer Acculturation of Mexican Immigrants

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795 cited
  • 1992Qualitative methods in management research696 cited
  • Cited by

    • 2005Social change, discourse and volunteer tourism412 cited
    • 2008Rhythmanalysing the coach tour: the Ring of Kerry, Ireland150 cited
    • 2010Chinese Tourists and Confucianism105 cited
    • 2013Participant observation at events: theory, practice and potential103 cited
    • 2021Analysis of the status of creative tourism components in the metropolises of Tabriz as the capital of tourism in Islamic countries2 cited