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Under Construction: The Continuing Evolution of Job Structures in Call Centers
16 references·8 citing·37 second hop
Under Construction: The Continuing Evolution of Job Structures in Call Centers (2008)Under Construction: The Continuing Evolut…Internal Labor Markets and Manpower Analysis (2020)Internal Labor Markets and Ma…Intermediate microeconomics : A modern approach (2006)Intermediate microeconomics :…Reflections on the determinants of voluntary turnover (2001)Reflections on the determinan…Labor Pains: Change in Organizational Models and Employee Turnover in Young, High‐Tech Firms (2001)Labor Pains: Change in Organi…Social Capital at Work: Networks and Employment at a Phone Center (2000)Social Capital at Work: Netwo…A Meta-Analysis of Antecedents and Correlates of Employee Turnover: Update, Moderator Tests, and Research Implications for the Next Millennium (2000)A Meta-Analysis of Antecedent…A Theory of Employment Systems (1999)A Theory of Employment SystemsAN ORGANIZATION-LEVEL ANALYSIS OF VOLUNTARY AND INVOLUNTARY TURNOVER. (1998)AN ORGANIZATION-LEVEL ANALYSI…The Transformation of the U.S. Banking Industry: What a Long, Strange Trip It's Been (1995)The Transformation of the U.S…The New Institutionalism in Organizational Analysis. (1993)The New Institutionalism in O…Case Study Research: Design and Methods (1991)Case Study Research: Design a…The Adolescence of Institutional Theory (1987)The Adolescence of Institutio…Case Study Research: Design and Methods (1984)Case Study Research: Design a…Contested Terrain: The Transformation of the Workplace in the Twentieth Century (1980)Contested Terrain: The Transf…Internal Labor Markets and Manpower Analysis. (1972)Internal Labor Markets and Ma…The new social contract (1967)The new social contractOrganizational career growth and high-performance work systems: The roles of job crafting and organizational innovation climate (2023)Organizational career growth …Retention Strategy And Its Impact On Employees’ Job Performance. A Case Study Of A Small And Medium-Sized Enterprise(SME) (2016)Retention Strategy And Its Im…Még egyszer a motivációról, avagy "Hogyan ösztönözzük alkalmazottainkat itt és most?" (Once again on the motivation or "how to motivate our employees here and now?") (2012)Még egyszer a motivációról, a…Mapping Knowledge in Work (2012)Mapping Knowledge in WorkThe contribution of information technology to call center productivity (2011)The contribution of informati…From Internal to Network Labor Markets? Insights on New Promotion Processes from the Call Center Industry (2011)From Internal to Network Labo…Promotion in call centres: opportunities and determinants (2008)Promotion in call centres: op…Los call centers y los nuevos trabajos del siglo XXI (2007)Los call centers y los nuevos…A three-component conceptualization of organizational commitment (1991)EFFECTS OF HUMAN RESOURCE SYSTEMS ON MANUFACTURING PERFORMANCE AND TURNOVER. 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References

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  • 2000A Meta-Analysis of Antecedents and Correlates of Employee Turnover: Update, Moderator Tests, and Research Implications for the Next Millennium4,057 cited
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  • 1995The Transformation of the U.S. Banking Industry: What a Long, Strange Trip It's Been625 cited
  • 1999A Theory of Employment Systems542 cited

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Labor Pains: Change in Organizational Models and Employee Turnover in Young, High‐Tech Firms
473 cited

Cited by

  • 2023Organizational career growth and high-performance work systems: The roles of job crafting and organizational innovation climate45 cited
  • 2008Promotion in call centres: opportunities and determinants38 cited
  • 2007Los call centers y los nuevos trabajos del siglo XXI25 cited
  • 2011The contribution of information technology to call center productivity23 cited
  • 2011From Internal to Network Labor Markets? Insights on New Promotion Processes from the Call Center Industry18 cited
  • 2012Még egyszer a motivációról, avagy "Hogyan ösztönözzük alkalmazottainkat itt és most?" (Once again on the motivation or "how to motivate our employees here and now?")8 cited
  • 2012Mapping Knowledge in Work3 cited
  • 2016Retention Strategy And Its Impact On Employees’ Job Performance. A Case Study Of A Small And Medium-Sized Enterprise(SME)1 cited