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Conjoining International Marketing and Relationship Marketing: Exploring Consumers’ Cross-Border Service Relationships
16 references·16 citing·38 second hopsampled
Conjoining International Marketing and Relationship Marketing: Exploring Consumers’ Cross-Border Service Relationships (2009)Conjoining International Marketing and Re…Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Trust, Value, and Lo…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…The Animosity Model of Foreign Product Purchase: An Empirical Test in the People's Republic of China (1998)The Animosity Model of Foreig…Modern Methods for Business Research (1998)Modern Methods for Business R…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectAn Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Cosmopolitans and Locals in World Culture (1990)Cosmopolitans and Locals in W…Response Determinants in Satisfaction Judgments (1988)Response Determinants in Sati…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Consumer Ethnocentrism: Construction and Validation of the CETSCALE (1987)Consumer Ethnocentrism: Const…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Journal of International Business Studies (1975)Journal of International Busi…Customer satisfaction and international business: A multidisciplinary review and avenues for research (2022)Customer satisfaction and int…International marketing studies in banking and finance: a comprehensive review and integrative framework (2021)International marketing studi…How industry and occupational stereotypes shape consumers' trust, value and loyalty judgments concerning service brands (2021)How industry and occupational…The impact of culture on consumer’s perception of brand identity (2019)The impact of culture on cons…Customer Relationship Management Research from 2007 to 2016: An Academic Literature Review (2018)Customer Relationship Managem…Service quality and global competitiveness: evidence from global service firms (2017)Service quality and global co…Crossing the border: changes in self and brands (2017)Crossing the border: changes …The central role of the reputation of country-of-origin firms in developing markets (2016)The central role of the reput…Tourist Shoppers’ Evaluation of Retail Service: A Study of Cross-Border Versus International Outshoppers (2015)Tourist Shoppers’ Evaluation …I’m loving it but hating US (2015)I’m loving it but hating USOffshore outsourcing of customer services – boon or bane? (2012)Offshore outsourcing of custo…A Study of Relationship Marketing on Customer Satisfaction (2012)A Study of Relationship Marke…Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee– and Customer-Oriented Quality Control Initiatives (2011)Service Quality and Export Pe…Environment-quality management coalignment across industrial contexts: An empirical investigation of performance implications (2011)Environment-quality managemen…The influence of dynamic capability on performance in the high technology industry: The moderating roles of governance and competitive posture (2010)The influence of dynamic capa…Exporting Services Successfully: Antecedents and Performance Implications of Customer Relationships (2010)Exporting Services Successful…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)E-S-QUAL (2004)Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model (2004)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Customer Experience Throughout the Customer Journey (2016)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Not So Different After All: A Cross-Discipline View Of Trust (1998)Psychological Safety and Learning Behavior in Work Teams (1999)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)
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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1998Modern Methods for Business Research6,534 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 2002Consumer Trust, Value, and Loyalty in Relational Exchanges4,193 cited
  • 1987Consumer Ethnocentrism: Construction and Validation of the CETSCALE2,991 cited
  • 1975Journal of International Business Studies2,436 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1990Cosmopolitans and Locals in World Culture1,920 cited
  • 1988Response Determinants in Satisfaction Judgments1,685 cited
  • 1998The Animosity Model of Foreign Product Purchase: An Empirical Test in the People's Republic of China

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1,545 cited

Cited by

  • 2015I’m loving it but hating US72 cited
  • 2011Service Quality and Export Performance of Business-to-Business Service Providers: The Role of Service Employee– and Customer-Oriented Quality Control Initiatives59 cited
  • 2010Exporting Services Successfully: Antecedents and Performance Implications of Customer Relationships45 cited
  • 2015Tourist Shoppers’ Evaluation of Retail Service: A Study of Cross-Border Versus International Outshoppers45 cited
  • 2010The influence of dynamic capability on performance in the high technology industry: The moderating roles of governance and competitive posture43 cited
  • 2017Service quality and global competitiveness: evidence from global service firms41 cited
  • 2018Customer Relationship Management Research from 2007 to 2016: An Academic Literature Review38 cited
  • 2021International marketing studies in banking and finance: a comprehensive review and integrative framework37 cited
  • 2022Customer satisfaction and international business: A multidisciplinary review and avenues for research36 cited
  • 2012Offshore outsourcing of customer services – boon or bane?34 cited
  • 2016The central role of the reputation of country-of-origin firms in developing markets30 cited
  • 2012A Study of Relationship Marketing on Customer Satisfaction27 cited
  • 2021How industry and occupational stereotypes shape consumers' trust, value and loyalty judgments concerning service brands25 cited
  • 2011Environment-quality management coalignment across industrial contexts: An empirical investigation of performance implications24 cited
  • 2017Crossing the border: changes in self and brands21 cited
  • 2019The impact of culture on consumer’s perception of brand identity15 cited