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Cited by

• 2004Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors669 cited
• 2013The role of tourists' emotional experiences and satisfaction in understanding behavioral intentions573 cited
• 2008The impact of experiential consumption cognitions and emotions on behavioral intentions436 cited
• 2004Emotions in segmentation348 cited
• 2014Measuring Tourists’ Emotional Experiences321 cited
• 2006Destination Loyalty276 cited
• 2014Key determinants of passenger loyalty in the low-cost airline business237 cited
• 2016Emotional brand attachment: a factor in customer-bank relationships221 cited
• 2014Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector204 cited
• 2003The Impact of Ethical Sales Behaviour on Customer Satisfaction, Trust and Loyalty to the Company: An Empirical Study in the Financial Services Industry192 cited
• 2005Exploring loyal qualities: assessing survey‐based loyalty measures172 cited
• 2008Destination Word of Mouth172 cited
• 2010Shopping motives as antecedents of e-satisfaction and e-loyalty160 cited
• 2017The impact of positive and negative emotions on loyalty intentions and their interactions with customer equity drivers