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Customer Relationship Management in Indian Banks · Study

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PreprintCustomer Relationship Management in Indian Banks

Gurmukh Singh Popli2009

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Preprintgreen2009

Customer Relationship Management in Indian Banks

Gurmukh Singh Popli · Dabbeeru Neelakanteswar Rao

20 citations·0/0 files stored·SSRN Electronic Journal

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Customer Service Quality and Loyalty Banking Sector Performance and Management Customer churn and segmentation

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References

2000Managing Market Relationships 2009Customer Relationship Management: A Strategic Perspective 1999HOW TO AVOID THE 10 BIGGEST MISTAKES IN CRM 2000Information Technology: Its Role in Building, Maintaining, and Enhancing Relationships 2007Copy Cats: Plagiarism and Precedent

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2023A study on mediation effect of relationship quality outcome between customer relationship management and mutual fund decision 2020A Study on Relationship Between Electronic Customer Relationship Management (E-CRM) and Customer Loyalty in the Banking Industry

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Details

Year2009

Typepreprint

Published2009-01-01

VenueSSRN Electronic Journal

ISSN-L1556-5068

Languageen

Citations20

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.2139/ssrn.1373592

openalex_workW2117893299

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