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Customer Relationship Management in Indian Banks
5 references·2 citing·28 second hop
Customer Relationship Management in Indian Banks (2009)Customer Relationship Management in India…Customer Relationship Management: A Strategic Perspective (2009)Customer Relationship Managem…Copy Cats: Plagiarism and Precedent (2007)Copy Cats: Plagiarism and Pre…Managing Market Relationships (2000)Managing Market RelationshipsInformation Technology: Its Role in Building, Maintaining, and Enhancing Relationships (2000)Information Technology: Its R…HOW TO AVOID THE 10 BIGGEST MISTAKES IN CRM (1999)HOW TO AVOID THE 10 BIGGEST M…A study on mediation effect of relationship quality outcome between customer relationship management and mutual fund decision (2023)A study on mediation effect o…A Study on Relationship Between Electronic Customer Relationship Management (E-CRM) and Customer Loyalty in the Banking Industry (2020)A Study on Relationship Betwe…On the Author Effect: Contemporary Copyright and Collective Creativity (1992)Is Plagiarism Indicative of Prospective Legal Practice? (2007)Intra-Elite Competition and Long-Run Fiscal Development (2016)From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing (1994)The rise and fall of strategic planning (1995)Towards a Methodology for Developing Evidence‐Informed Management Knowledge by Means of Systematic Review (2003)Corporate blogs as e-CRM tools – Building consumer engagement through content management (2010)Customer management and CRM: addressing the dark side (2011)Impact of customer integration on project portfolio management and its success—Developing a conceptual framework (2012)A resource‐based view of the firm (1984)The Theory of the Growth of the Firm (1995)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Building and sustaining profitable customer loyalty for the 21st century (2004)The Core Competence of the Corporation (2006)Value Migration: How to Think Several Moves Ahead of the Competition (1997)Does relationship marketing improve customer relationship satisfaction and loyalty? (2006)The conceptual domain of service loyalty: how many dimensions? (2007)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Fostering perceived wealth among SMEs through green business: unveiling the mediating influence of consumers' green attitude (2023)Customer Relationship Management: Implementation Process Perspective (2009)Comparison between hotels and motels using CRM effect model – An empirical study in Taiwan (2012)Revisiting Relationship Marketing and Customer Relationship Management in Leading Tourism and Hospitality Journals: Research Trends From 2001 to 2013 (2015)Relationships and technology: strategic implications (2002)Performance Monitoring of CRM Initiatives (2007)Customer information utilization in business-to-business markets: Muddling through process? (2011)
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References

  • 2000Managing Market Relationships819 cited
  • 2009Customer Relationship Management: A Strategic Perspective149 cited
  • 1999HOW TO AVOID THE 10 BIGGEST MISTAKES IN CRM67 cited
  • 2000Information Technology: Its Role in Building, Maintaining, and Enhancing Relationships58 cited
  • 2007Copy Cats: Plagiarism and Precedent44 cited

Cited by

  • 2023A study on mediation effect of relationship quality outcome between customer relationship management and mutual fund decision15 cited
  • 2020A Study on Relationship Between Electronic Customer Relationship Management (E-CRM) and Customer Loyalty in the Banking Industry14 cited

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