References

• 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
• 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
• 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
• 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
• 1983Development of a Tool for Measuring and Analyzing Computer User Satisfaction2,543 cited
• 1988The Measurement of End-User Computing Satisfaction2,448 cited
• 1987A Foundation for the Study of Group Decision Support Systems2,010 cited
• 1983The measurement of user information satisfaction1,829 cited
• 1995Service Quality: A Measure of Information Systems Effectiveness1,765 cited
• 2000Factors Influencing the Adoption of Internet Banking1,712 cited
• 1961Total quality control1,547 cited
• 2000Exploring the factors associated with Web site success in the context of electronic commerce