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Retail Theater
16 references·16 citing·45 second hopsampled
Retail Theater (2001)Retail TheaterCustomer Participation in Services Production and Delivery (2012)Customer Participation in Ser…The Semiotics of Theatre and Drama (2003)The Semiotics of Theatre and …Building an Innovation Factory (2001)Building an Innovation FactoryServicescapes (1999)ServicescapesCharting New Directions for Marketing (1999)Charting New Directions for M…Unacquainted influencers: When strangers interact in the retail setting (1995)Unacquainted influencers: Whe…Putting the Service-Profit Chain to Work (1994)Putting the Service-Profit Ch…Imaginization: the art of creative management (1993)Imaginization: the art of cre…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Advances in Consumer Research (1992)Advances in Consumer ResearchThe Missing Link: A Transformational View of Metaphors in Organizational Science (1991)The Missing Link: A Transform…Reframing organizations: artistry, choice, and leadership (1991)Reframing organizations: arti…Theatre audiences: a theory of production and reception (1990)Theatre audiences: a theory o…The Service Encounter: Diagnosing Favorable and Unfavorable Incidents (1990)The Service Encounter: Diagno…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…The Presentation of Self in Everyday Life. (1956)The Presentation of Self in E…Immersive experiences in digital exhibitions: The application and extension of the service theater model (2022)Immersive experiences in digi…Customer perceived value through quality augmented reality experiences in retail: The mediating effect of customer attitudes (2021)Customer perceived value thro…Innovation strategies in retail services: solutions, experiences and meanings (2017)Innovation strategies in reta…Critical success factors of temporary retail activations: A multi-actor perspective (2017)Critical success factors of t…Approaches to managing co-production for the co-creation of value in a museum setting: when authenticity matters (2016)Approaches to managing co-pro…How in-store educational and entertaining events influence shopper satisfaction (2014)How in-store educational and …Commercialised nostalgia (2014)Commercialised nostalgiaRetail stores as brands: performances, theatre and space (2012)Retail stores as brands: perf…Brand Performances in Social Media (2012)Brand Performances in Social …Staging the New Retail Drama: at a Metaverse near you! (2010)Staging the New Retail Drama:…Deviant employees and dreadful service encounters: customer tales of discord and distrust (2010)Deviant employees and dreadfu…The effects of in-store themed events on consumer store choice decisions (2009)The effects of in-store theme…A SCALE OF CONSUMER ENGAGEMENT (2009)A SCALE OF CONSUMER ENGAGEMENTStrangers in the night: speeddating, CCI and service businesses (2007)Strangers in the night: speed…Engaging customers in service creation: a theater perspective (2005)Engaging customers in service…Scale economies and superstore retailing: new evidence from the UK (2004)Scale economies and superstor…Broadening the Concept of Marketing (1969)Broadening the Concept of Marketing (1969)Marketing in the Network Economy (1999)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)Innovation diffusion and new product growth models: A critical review and research directions (2010)A Framework for Conceptual Contributions in Marketing (2011)The Social Construction of Reality (1967)The Social Psychology of Organizations. (1979)Taking the Linguistic Turn in Organizational Research (2000)ORGANIZATIONAL CHANGE AS DISCOURSE: COMMUNICATIVE ACTIONS AND DEEP STRUCTURES IN THE CONTEXT OF INFORMATION TECHNOLOGY IMPLEMENTATION. (2001)Metaphors We Live By (2003)A Narrative Approach to Collective Identities* (2006)Speech Acts: An Essay in the Philosophy of Language (1969)How To Do Things With Words (1975)Fifth-century tragedy and Comedy: Asynkrisis (1986)The competence of theatre audiences in fifth- and fourth-century Athens (2006)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Developing Buyer-Seller Relationships (1987)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Understanding Customer Experience Throughout the Customer Journey (2016)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Framing Processes and Social Movements: An Overview and Assessment (2000)Users of the world, unite! The challenges and opportunities of Social Media (2009)Being and Nothingness (2022)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)The value concept and relationship marketing (1996)Understanding Relationship Marketing Outcomes (2002)A Strategic Framework for Customer Relationship Management (2005)Choosing the Right Words (1995)Helping Crisis Managers Protect Reputational Assets (2002)Building Understanding of the Domain of Consumer Vulnerability (2005)Leadership self‐efficacy and managers' motivation for leading change (2002)Leader Political Skill and Team Performance (2003)A Theoretical and Empirical Investigation of Teacher Collaboration for School Improvement and Student Achievement in Public Elementary Schools (2007)
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References

  • 1956The Presentation of Self in Everyday Life.25,991 cited
  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,267 cited
  • 1990The Service Encounter: Diagnosing Favorable and Unfavorable Incidents4,857 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1994Putting the Service-Profit Chain to Work3,732 cited
  • 1992Advances in Consumer Research2,863 cited
  • 1991Reframing organizations: artistry, choice, and leadership1,197 cited
  • 2003The Semiotics of Theatre and Drama802 cited
  • 1991The Missing Link: A Transformational View of Metaphors in Organizational Science586 cited
  • 1999Charting New Directions for Marketing516 cited
  • 2001Building an Innovation Factory467 cited
  • 1990Theatre audiences: a theory of production and reception269 cited
  • 2012Customer Participation in Services Production and Delivery263 cited
  • 1999Servicescapes261 cited
  • 1993Imaginization: the art of creative management261 cited
  • 1995Unacquainted influencers: When strangers interact in the retail setting

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247 cited

Cited by

  • 2012Brand Performances in Social Media396 cited
  • 2009A SCALE OF CONSUMER ENGAGEMENT165 cited
  • 2010Staging the New Retail Drama: at a Metaverse near you!77 cited
  • 2009The effects of in-store themed events on consumer store choice decisions69 cited
  • 2005Engaging customers in service creation: a theater perspective65 cited
  • 2021Customer perceived value through quality augmented reality experiences in retail: The mediating effect of customer attitudes55 cited
  • 2017Innovation strategies in retail services: solutions, experiences and meanings53 cited
  • 2022Immersive experiences in digital exhibitions: The application and extension of the service theater model52 cited
  • 2012Retail stores as brands: performances, theatre and space51 cited
  • 2016Approaches to managing co-production for the co-creation of value in a museum setting: when authenticity matters51 cited
  • 2014Commercialised nostalgia49 cited
  • 2010Deviant employees and dreadful service encounters: customer tales of discord and distrust47 cited
  • 2017Critical success factors of temporary retail activations: A multi-actor perspective43 cited
  • 2014How in-store educational and entertaining events influence shopper satisfaction40 cited
  • 2007Strangers in the night: speeddating, CCI and service businesses37 cited
  • 2004Scale economies and superstore retailing: new evidence from the UK34 cited