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The effectiveness of airline crisis management on brand protection: A case study of British Airways
16 references·10 citing·37 second hop
The effectiveness of airline crisis management on brand protection: A case study of British Airways (2013)The effectiveness of airline crisis manag…Linking brand commitment and brand citizenship behaviors of airline employees: “The role of trust” (2014)Linking brand commitment and …This is PR : the realities of public relations (2009)This is PR : the realities of…Public's Responses to an oil spill accident: A test of the attribution theory and situational crisis communication theory (2009)Public's Responses to an oil …Strategic Brand Management (2007)Strategic Brand ManagementAttribution Theory as a guide for post-crisis communication research (2006)Attribution Theory as a guide…Strategic Communication in Crisis Management: Lessons from the Airline Industry (2003)Strategic Communication in Cr…Brand management : a theoretical and practical approach (2003)Brand management : a theoreti…Strategic Brand Management: Building, Measuring, and Managing Brand Equity. (2000)Strategic Brand Management: B…‘Strategic brand management’ (1998)‘Strategic brand management’Strategic Brand Management: Building, Measuring, and Managing Brand Equity (1997)Strategic Brand Management: B…Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication (1996)Communication and Attribution…Choosing the Right Words (1995)Choosing the Right WordsAccounts, excuses, and apologies: a theory of image restoration strategies (1995)Accounts, excuses, and apolog…Communicating through Crisis (1994)Communicating through CrisisAn attributional analysis of reactions to stigmas. (1988)An attributional analysis of …When It Hits the Fan: Managing the Nine Crises of Business (1986)When It Hits the Fan: Managin…Encapsulating Role of Persuasion and Skill Development in Marketing Communication for Brand Building: A Perspective (2024)Encapsulating Role of Persuas…Encapsulating Role of Persuasion and Skill Development in Marketing Communication for Brand Building: A Perspective (2023)Encapsulating Role of Persuas…Airline brand management: A practical perspective to brand management in the airline industry (2023)Airline brand management: A p…Unearthing the Facets of Crisis History in Crisis Communication: A Conceptual Framework and Introduction of the Crisis History Salience Scale (2021)Unearthing the Facets of Cris…The repercussions and challenges of COVID-19 in the hotel industry: Potential strategies from a case study of Indonesia (2021)The repercussions and challen…CRISES ANALYSIS AND MANAGEMENT (2021)CRISES ANALYSIS AND MANAGEMENTA thematic analysis of crisis management in tourism: A theoretical perspective (2021)A thematic analysis of crisis…Sosyal Medya Kaynaklı Krizlerin 'İmaj Restorasyon Teorisi' Açısından Örnek Olaylar Üzerinden İncelenmesi (2018)Sosyal Medya Kaynaklı Krizler…Evaluating airline crisis management performance: The cases of flights GE222 and GE235 crash accidents (2018)Evaluating airline crisis man…The Role of Green Marketing: Insights from Three Airline Case Studies (2014)The Role of Green Marketing: …Building Strong Brands (1995)The Effect of Corporate Social Responsibility on Customer Donations to Corporate-Supported Nonprofits (2004)Brands and Branding: Research Findings and Future Priorities (2006)Influencer Marketing: How Message Value and Credibility Affect Consumer Trust of Branded Content on Social Media (2018)Stigma: Notes on the Management of Spoiled Identity (1969)An attributional theory of achievement motivation and emotion. (1985)An Attributional Theory of Motivation and Emotion (1986)Evolutionary origins of stigmatization: The functions of social exclusion. (2001)Different Emotional Reactions to Different Groups: A Sociofunctional Threat-Based Approach to "Prejudice". (2005)The consequences of perceived discrimination for psychological well-being: A meta-analytic review. (2014)The processes of causal attribution. (1973)Parameters for Crisis Communication (2010)The study of internal crisis communication: towards an integrative framework (2011)A Burden of Responsibility: The Role of Social Approval at the Onset of a Crisis (2014)The Rhetorical Situation (1968)Unpacking the halo effect: reputation and crisis management (2006)“Too Good to be True!”. The Effectiveness of CSR History in Countering Negative Publicity (2008)Is the medium the message? Perceptions of and reactions to crisis communication via twitter, blogs and traditional media (2011)An Introduction to Rhetorical Communication (2015)To avoid organizational crises, unlearn (1984)An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches (2001)After the Fall: Reintegrating the Corrupt Organization (2008)Linking Crisis Management and Leadership Competencies: The Role of Human Resource Development (2008)Crisis management: Planning for the inevitable (2014)Advances in Consumer Research (1992)A First Look at Communication Theory (1994)An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation (1998)An Examination of Selected Marketing Mix Elements and Brand Equity (2000)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)THE RELATION OF INSTRUMENTAL and SYMBOLIC ATTRIBUTES TO A COMPANY'S ATTRACTIVENESS AS AN EMPLOYER (2003)Customer-based brand equity for a destination (2007)A model of destination branding: Integrating the concepts of the branding and destination image (2010)Brand Attachment and Brand Attitude Strength: Conceptual and Empirical Differentiation of Two Critical Brand Equity Drivers (2010)The Handbook of Crisis Communication (2010)Managing the Message: The Effects of Firm Actions and Industry Spillovers on Media Coverage Following Wrongdoing (2012)Understanding Attributions of Corporate Social Irresponsibility (2012)
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References

  • 1997Strategic Brand Management: Building, Measuring, and Managing Brand Equity4,788 cited
  • 2000Strategic Brand Management: Building, Measuring, and Managing Brand Equity.3,261 cited
  • 1988An attributional analysis of reactions to stigmas.1,791 cited
  • 2007Strategic Brand Management1,706 cited
  • 1995Accounts, excuses, and apologies: a theory of image restoration strategies872 cited
  • 1995Choosing the Right Words802 cited
  • 1996Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication707 cited
  • 1998‘Strategic brand management’529 cited
  • 2006Attribution Theory as a guide for post-crisis communication research455 cited
  • 1994Communicating through Crisis392 cited
  • 2009This is PR : the realities of public relations301 cited
  • 2003Brand management : a theoretical and practical approach158 cited
  • 1986When It Hits the Fan: Managing the Nine Crises of Business152 cited
  • 2003Strategic Communication in Crisis Management: Lessons from the Airline Industry134 cited
  • 2009Public's Responses to an oil spill accident: A test of the attribution theory and situational crisis communication theory108 cited

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  • 2014Linking brand commitment and brand citizenship behaviors of airline employees: “The role of trust”84 cited
  • Cited by

    • 2021A thematic analysis of crisis management in tourism: A theoretical perspective146 cited
    • 2021The repercussions and challenges of COVID-19 in the hotel industry: Potential strategies from a case study of Indonesia110 cited
    • 2023Encapsulating Role of Persuasion and Skill Development in Marketing Communication for Brand Building: A Perspective31 cited
    • 2024Encapsulating Role of Persuasion and Skill Development in Marketing Communication for Brand Building: A Perspective30 cited
    • 2021Unearthing the Facets of Crisis History in Crisis Communication: A Conceptual Framework and Introduction of the Crisis History Salience Scale27 cited
    • 2018Evaluating airline crisis management performance: The cases of flights GE222 and GE235 crash accidents16 cited
    • 2018Sosyal Medya Kaynaklı Krizlerin 'İmaj Restorasyon Teorisi' Açısından Örnek Olaylar Üzerinden İncelenmesi11 cited
    • 2014The Role of Green Marketing: Insights from Three Airline Case Studies11 cited
    • 2021CRISES ANALYSIS AND MANAGEMENT8 cited
    • 2023Airline brand management: A practical perspective to brand management in the airline industry8 cited