Facilitating Acceptance of Organizational Change: The Importance of Self‐Determination1

Marylène Gagné · Richard Koestner · Miron Zuckerman

261 citations0/0 files storedJournal of Applied Social Psychology

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Organizational Change and Leadership Job Satisfaction and Organizational Behavior Organizational Management and Change

Abstract

Self‐determination theory (Deci & Ryan, 1985, 1987, 1991) proposes that internalization can be facilitated by supporting a person's autonomy. Autonomy support can be achieved using 3 means: giving a rationale for doing a task, offering some choice about how to do the task, and acknowledging feelings about the task. We examined the effects of these 3 factors on acceptance of change in a work organization. Employees from a large Canadian telecommunications company that was in the midst of profound transformation completed scales on 2 separate occasions. Cross‐sectional and longitudinal results demonstrated that the 3 factors facilitated acceptance of organizational change, with substantial effect sizes. Implications for successful organizational transformation are discussed.

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References

1992A power primer.1985Intrinsic Motivation and Self-Determination in Human Behavior 1971Effects of externally mediated rewards on intrinsic motivation.1984Essentials of Behavioral Research: Methods and Data Analysis 1987The support of autonomy and the control of behavior.1990A motivational approach to self: integration in personality.1994Facilitating Internalization: The Self‐Determination Theory Perspective 1995Psychological Needs and the Facilitation of Integrative Processes

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