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Customer perceptions of justice in service transactions: the effects of strong and weak ties
16 references·2 citing·44 second hop
Customer perceptions of justice in service transactions: the effects of strong and weak ties (2001)Customer perceptions of justice in servic…On the dimensionality of organizational justice: A construct validation of a measure. (2001)On the dimensionality of orga…Advances in Organizational Justice (2001)Advances in Organizational Ju…Understanding Procedural Justice and Its Impact on Business Organizations (2000)Understanding Procedural Just…The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Recovering and Learning from Service Failure (1998)Recovering and Learning from …GEOGRAPHICALLY LOCALIZED KNOWLEDGE: SPILLOVERS OR MARKETS? (1998)GEOGRAPHICALLY LOCALIZED KNOW…Understanding why the justice of group procedures matters: A test of the psychological dynamics of the group-value model. (1996)Understanding why the justice…The social side of fairness: Interpersonal and informational classes of organizational justice. (1993)The social side of fairness: …Justice in the workplace: approaching fairness in human resource management (1993)Justice in the workplace: app…Consumer responses to service failures: Influence of procedural and interactional fairness perceptions (1992)Consumer responses to service…Voice, control, and procedural justice: Instrumental and noninstrumental concerns in fairness judgments. (1990)Voice, control, and procedura…The psychology of procedural justice: A test of the group-value model. (1989)The psychology of procedural …The Social Psychology of Procedural Justice (1988)The Social Psychology of Proc…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Research in Organizational Behavior. (1986)Research in Organizational Be…Distributive and procedural justice: Combined impact of voice and improvement on experienced inequity. (1977)Distributive and procedural j…The Impact of Organizational Justice on Organizational Performance in View Point of Employee Voice (2019)The Impact of Organizational …The Effect Of Perceived Justice On Customer Satisfaction In The Service Recovery Context: Testing Mediating Variables (2012)The Effect Of Perceived Justi…A Theory of Social Comparison Processes (1954)The Psychology of Interpersonal Relations. (1958)Psychological models of the justice motive: Antecedents of distributive and procedural justice. (1994)CURRENT RESEARCH IN SOCIAL PSYCHOLOGY (1996)An Integrative Theory of Intergroup Conflict (2000)The Social Psychology of Groups (1959)Motivation reconsidered: The concept of competence. (1963)Inequity In Social Exchange (1965)Uncertainty management by means of fairness judgments (2002)Markets and Hierarchies: Analysis and Antitrust Implications. 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(1991)Behavioral Ethics in Organizations: A Review (2006)Justice at the millennium, a decade later: A meta-analytic test of social exchange and affect-based perspectives. (2013)A Multidisciplinary Analysis of the Nature, Meaning, and Measurement of Trust (2000)Using Social Exchange Theory to Distinguish Procedural from Interactional Justice (2002)A Relational Model of Authority in Groups (1992)FOUNDATION FOR A GENERAL STRAIN THEORY OF CRIME AND DELINQUENCY* (1992)CONSEQUENCES OF ABUSIVE SUPERVISION. (2000)Self-Reports in Organizational Research: Problems and Prospects (1986)Managing Legitimacy: Strategic and Institutional Approaches (1995)Toward a knowledge‐based theory of the firm (1996)
this work references cited by second hop

References

  • 1986Research in Organizational Behavior.10,897 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1988The Social Psychology of Procedural Justice6,583 cited
  • 2001On the dimensionality of organizational justice: A construct validation of a measure.5,743 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 2001Advances in Organizational Justice1,408 cited
  • 1977Distributive and procedural justice: Combined impact of voice and improvement on experienced inequity.1,033 cited
  • 1989The psychology of procedural justice: A test of the group-value model.1,028 cited
  • 1993The social side of fairness: Interpersonal and informational classes of organizational justice.971 cited
  • 1998GEOGRAPHICALLY LOCALIZED KNOWLEDGE: SPILLOVERS OR MARKETS?903 cited
  • 1990Voice, control, and procedural justice: Instrumental and noninstrumental concerns in fairness judgments.902 cited
  • 1993Justice in the workplace: approaching fairness in human resource management868 cited
  • 2000Understanding Procedural Justice and Its Impact on Business Organizations861 cited
  • 1996Understanding why the justice of group procedures matters: A test of the psychological dynamics of the group-value model.840 cited

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  • 1992Consumer responses to service failures: Influence of procedural and interactional fairness perceptions781 cited
  • 1998Recovering and Learning from Service Failure727 cited
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    • 2012The Effect Of Perceived Justice On Customer Satisfaction In The Service Recovery Context: Testing Mediating Variables25 cited
    • 2019The Impact of Organizational Justice on Organizational Performance in View Point of Employee Voice5 cited