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Service Completion Estimates for Cross‐trained Workforce Schedules under Uncertain Attendance and Demand
16 references·0 citing·46 second hop
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References

  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,189 cited
  • 1993Customer satisfaction, customer retention, and market share2,151 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence2,000 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 2004The State of the Art of Nurse Rostering946 cited
  • 2001Customer Satisfaction: A Meta-Analysis of the Empirical Evidence593 cited
  • 1990Development of a Taxonomy of Services to Gain Strategic Marketing Insights399 cited
  • 2004Agile workforce evaluation: a framework for cross-training and coordination306 cited
  • 1976Workforce Allocation in Cyclical Scheduling Problems: A Survey245 cited
  • 2001Improving the Sipp Approach for Staffing Service Systems That Have Cyclic Demands223 cited
  • 1972A Mathematical Programming Model for Scheduling Nursing Personnel in a Hospital200 cited
  • 2011Effect of Traffic on Sales and Conversion Rates of Retail Stores183 cited
  • 1973A Three-Stage Manpower Planning and Scheduling Model—A Service-Sector Example180 cited
  • 2000A genetic algorithm for scheduling staff of mixed skills under multi-criteria

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161 cited
  • 2002Flexible Service Capacity: Optimal Investment and the Impact of Demand Correlation159 cited
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