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Service with A Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms

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References

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2000Emotions and Leadership: The Role of Emotional Intelligence2,024 cited
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1994Consumer satisfaction and perceived quality: Complementary or divergent constructs?719 cited

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1993Affect and Managerial Performance: A Test of the Sadder-but-Wiser vs. Happier-and-Smarter Hypotheses690 cited

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