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Investigating the mediation effect of satisfaction on the service quality and customer loyalty link: Empirical evidence from Greek customers of internet shops
16 references·0 citing·39 second hop
Investigating the mediation effect of satisfaction on the service quality and customer loyalty link: Empirical evidence from Greek customers of internet shops (2009)Investigating the mediation effect of sat…The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services (2004)The effects of customer satis…Comfort your online customer: quality, trust and loyalty on the internet (2004)Comfort your online customer:…What Is the True Value of a Lost Customer? (2003)What Is the True Value of a L…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…Service excellence in electronic channels (2002)Service excellence in electro…Relationship Marketing: Exploring Relational Strategies in Marketing (2001)Relationship Marketing: Explo…A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study (2000)A Proposal to Assess the Serv…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)The relationships of customer…Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality (1996)Consumer evaluations of new t…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Prospect theory: An analysis of decision under risk (1988)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Strategic Management and Marketing in the Service Sector (1984)Putting the Service-Profit Chain to Work (1994)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)Understanding Relationship Marketing Outcomes (2002)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Understanding Customer Experience Throughout the Customer Journey (2016)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Technology Readiness Index (Tri) (2000)E-S-QUAL (2004)A Theory of the Allocation of Time (1965)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Advances in Consumer Research (2025)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)Understanding Attitudes and Predicting Social Behavior (1980)Whence Consumer Loyalty? (1999)The Behavioral Consequences of Service Quality (1996)
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References

  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence19,034 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1999Whence Consumer Loyalty?10,801 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,761 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,704 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,666 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,397 cited
  • 1996The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study1,913 cited
  • 1996Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality1,631 cited
  • 2004The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services979 cited
  • 2004Comfort your online customer: quality, trust and loyalty on the internet890 cited
  • 2002Service excellence in electronic channels475 cited
  • 2000A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study345 cited

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  • 2003What Is the True Value of a Lost Customer?275 cited
  • 2001Relationship Marketing: Exploring Relational Strategies in Marketing246 cited
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