References

• 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
• 1976Markets and Hierarchies: Analysis and Antitrust Implications.13,381 cited
• 1993Factors Affecting Trust in Market Research Relationships3,649 cited
• 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
• 1987Electronic markets and electronic hierarchies3,003 cited
• 1988Assessing Advantage: A Framework for Diagnosing Competitive Superiority2,651 cited
• 1990Alliances in Industrial Purchasing: The Determinants of Joint Action in Buyer-Supplier Relationships2,111 cited
• 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
• 1999The Vertical Integration of Production Market Failure Considerations1,749 cited
• 1995Long-Term Manufacturer-Supplier Relationships: Do They Pay off for Supplier Firms?1,478 cited
• 1997Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services1,380 cited
• 1980The Development of Buyer‐Seller Relationships in Industrial Markets1,300 cited
• 1995Consumer Trade-Offs and the Evaluation of Services774 cited
• 1999Principles of service marketing and management687 cited