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Conceptualizing and measuring loyalty: Towards a conceptual model of tourist loyalty antecedents
16 references·16 citing·30 second hopsampled
Conceptualizing and measuring loyalty: Towards a conceptual model of tourist loyalty antecedents (2011)Conceptualizing and measuring loyalty: To…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)An examination of the effects…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Assessing the effects of qual…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Consumers and Their Brands: D…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Affective, Continuance, and Normative Commitment to the Organization: An Examination of Construct Validity (1996)Affective, Continuance, and N…Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Zero defections: quality comes to services. (1990)Zero defections: quality come…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…A Service Quality Model and its Marketing Implications (1984)A Service Quality Model and i…Modeling the relationship between perceived service quality, tourist satisfaction, and tourists’ behavioral intentions amid COVID-19 pandemic: Evidence of yoga tourists’ perspectives (2022)Modeling the relationship bet…Exploring destination loyalty: Application of social media analytics in a nature-based tourism setting (2021)Exploring destination loyalty…Peer-to-peer accommodation services in the sharing economy (2019)Peer-to-peer accommodation se…Evolving customer expectations of hospitality services: Differences in attribute effects on satisfaction and Re-Patronage (2019)Evolving customer expectation…Enhancing celebrity fan-destination relationship in film-induced tourism: The effect of authenticity (2019)Enhancing celebrity fan-desti…Customer value in tourism and hospitality: Broadening dimensions and stretching the value-satisfaction-loyalty chain (2019)Customer value in tourism and…A Moderating Role of Green Practices on the Relationship between Service Quality and Customer Satisfaction: Chinese Hotel Context (2018)A Moderating Role of Green Pr…The relevance of psychological factors in the ecotourist experience satisfaction through ecotourist site perceived value (2016)The relevance of psychologica…A formative model of the relationship between destination quality, tourist satisfaction and intentional loyalty: An empirical test in Vietnam (2016)A formative model of the rela…Value co-creation via information and communications technology (2014)Value co-creation via informa…Theoretical examination of destination loyalty formation (2014)Theoretical examination of de…Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry (2014)Functional form of connection…Service Quality Components as Antecedents of Satisfaction and Behavioral Intentions: The Case of a Greek Carnival Festival (2013)Service Quality Components as…Love and Satisfaction Drive Persistent Stickiness: Investigating International Tourist Hotel Brands (2013)Love and Satisfaction Drive P…Antecedents of loyalty toward rural hospitality enterprises: The moderating effect of the customer's previous experience (2013)Antecedents of loyalty toward…Jokes build community: Mature tourists’ positive emotions (2012)Jokes build community: Mature…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)How destination image and evaluative factors affect behavioral intentions? (2006)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)A Service‐Orientated Approach to Marketing of Services (1978)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Whence Consumer Loyalty? (1999)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Understanding Customer Experience Throughout the Customer Journey (2016)
this work references cited by second hop· second hop is a sample of the most-cited connections

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1998Consumers and Their Brands: Developing Relationship Theory in Consumer Research7,540 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1984A Service Quality Model and its Marketing Implications6,560 cited
  • 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1990Zero defections: quality comes to services.5,373 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 2003An examination of the effects of motivation and satisfaction on destination loyalty: a structural model3,379 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1996Affective, Continuance, and Normative Commitment to the Organization: An Examination of Construct Validity2,933 cited
  • Cited by

    • 2014Theoretical examination of destination loyalty formation250 cited
    • 2016A formative model of the relationship between destination quality, tourist satisfaction and intentional loyalty: An empirical test in Vietnam178 cited
    • 2016The relevance of psychological factors in the ecotourist experience satisfaction through ecotourist site perceived value123 cited
    • 2019Enhancing celebrity fan-destination relationship in film-induced tourism: The effect of authenticity112 cited
    • 2021Exploring destination loyalty: Application of social media analytics in a nature-based tourism setting106 cited
    • 2019Customer value in tourism and hospitality: Broadening dimensions and stretching the value-satisfaction-loyalty chain88 cited
    • 2012Jokes build community: Mature tourists’ positive emotions81 cited
    • 2013Antecedents of loyalty toward rural hospitality enterprises: The moderating effect of the customer's previous experience80 cited
    • 2019Evolving customer expectations of hospitality services: Differences in attribute effects on satisfaction and Re-Patronage74 cited
    • 2013Love and Satisfaction Drive Persistent Stickiness: Investigating International Tourist Hotel Brands67 cited
    • 2014Value co-creation via information and communications technology52 cited
    • 2019Peer-to-peer accommodation services in the sharing economy49 cited
    • 2013Service Quality Components as Antecedents of Satisfaction and Behavioral Intentions: The Case of a Greek Carnival Festival46 cited
    • 2022Modeling the relationship between perceived service quality, tourist satisfaction, and tourists’ behavioral intentions amid COVID-19 pandemic: Evidence of yoga tourists’ perspectives43 cited
    • 2018A Moderating Role of Green Practices on the Relationship between Service Quality and Customer Satisfaction: Chinese Hotel Context40 cited
    • 2014Functional form of connections between perceived service quality, customer satisfaction and customer loyalty in the automotive servicing industry37 cited