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Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process
16 references·0 citing·51 second hop
Towards Customer Knowledge Relationship Management: Integrating Knowledge Management and Customer Relationship Management Process (2008)Towards Customer Knowledge Relationship M…The Impact of Customer Relationship Management on Customer Loyalty: The Moderating Role of Web Site Characteristics (2006)The Impact of Customer Relati…Rejuvenating Customer Management: (2005)Rejuvenating Customer Managem…Knowledge management: a review of theoretical frameworks and industrial cases (2005)Knowledge management: a revie…Choice Models and Customer Relationship Management (2005)Choice Models and Customer Re…Architecture for Customer Relationship Management Approaches in Financial Services (2005)Architecture for Customer Rel…A knowledge-enabled procedure for customer relationship management (2005)A knowledge-enabled procedure…Assessing the readiness of firms for CRM: a literature review and research model (2003)Assessing the readiness of fi…A framework of dynamic CRM: linking marketing with information strategy (2003)A framework of dynamic CRM: l…Understanding knowledge management and information management: the need for an empirical perspective (2002)Understanding knowledge manag…Towards Customer Knowledge Management: Integrating Customer Relationship Management and Knowledge Management Concepts (2002)Towards Customer Knowledge Ma…Data mining techniques for customer relationship management (2002)Data mining techniques for cu…A theoretical framework for knowledge management implementation (2002)A theoretical framework for k…Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Review : Knowledge Management…Knowledge Management Framework for High-Tech Research and Development (2001)Knowledge Management Framewor…A Framework for Customer Relationship Management (2001)A Framework for Customer Rela…The Concept of “Ba”: Building a Foundation for Knowledge Creation (1998)The Concept of “Ba”: Building…The Knowledge-Creating Company (1998)Working knowledge: how organizations manage what they know (1998)Developing a Knowledge Strategy (1999)Knowledge Management in Healthcare (2010)Positioning change readiness in knowledge management research (2012)Knowledge management, problem solving and performance in top Italian firms (2017)A Dynamic Theory of Organizational Knowledge Creation (1994)Situated Learning: Legitimate Peripheral Participation. 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(1990)The Commitment-Trust Theory of Relationship Marketing (1994)An exploratory study of implementation of customer relationship management strategy (2007)A process-oriented perspective on customer relationship management and organizational performance: An empirical investigation (2010)The effect of strategic orientations on business performance in SMEs (2013)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Do Customer Loyalty Programs Really Work (1997)On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)Consumer Privacy: Balancing Economic and Justice Considerations (2003)Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma (2005)Information Privacy Research: an Interdisciplinary Review1 (2011)The fifth discipline, the art and practice of the learning organization (1991)The Knowledge-Creating Company (1995)Development of a knowledge management initiative and system: A case study (2005)Evaluating Benefits and Challenges of Knowledge Transfer Across Projects (2008)Organizational culture and knowledge management processes: case study in a public university (2019)Customer satisfaction, customer retention, and market share (1993)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Understanding the Effect of Customer Relationship Management Efforts on Customer Retention and Customer Share Development (2003)Modeling CLV: A test of competing models in the insurance industry (2007)Managing B2B customer churn, retention and profitability (2014)Customers churn prediction and marketing retention strategies. An application of support vector machines based on the AUC parameter-selection technique in B2B e-commerce industry (2016)Absorptive Capacity: A New Perspective on Learning and Innovation (1990)Firm Resources and Sustained Competitive Advantage (1991)Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Firm resources and sustained competitive advantage (2004)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Knowledge sharing: A review and directions for future research (2009)Case Study Research: Design and Methods (1984)Case Study Research (2004)Organizational factors enhancing customer knowledge utilization in the management of key account relationships (2010)Customer knowledge management and IT-enabled business model innovation: A conceptual framework and a case study from China (2013)Customer knowledge management via social media: the case of Starbucks (2013)Computer assisted customer churn management: State-of-the-art and future trends (2005)Customer relationship management research (1992‐2002) (2005)Harnessing marketing automation for B2B content marketing (2015)Knowledge management: An information science perspective (2010)Knowledge management capabilities and SMEs' organizational performance (2012)The impact of knowledge management practices on organizational performance (2015)
this work references cited by second hop

References

  • 2001Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,210,140 cited
  • 1998The Concept of “Ba”: Building a Foundation for Knowledge Creation4,560 cited
  • 2001A Framework for Customer Relationship Management868 cited
  • 2002Data mining techniques for customer relationship management508 cited
  • 2002Understanding knowledge management and information management: the need for an empirical perspective284 cited
  • 2003A framework of dynamic CRM: linking marketing with information strategy204 cited
  • 2005Choice Models and Customer Relationship Management178 cited
  • 2001Knowledge Management Framework for High-Tech Research and Development172 cited
  • 2005Rejuvenating Customer Management:172 cited
  • 2002A theoretical framework for knowledge management implementation161 cited
  • 2005A knowledge-enabled procedure for customer relationship management149 cited
  • 2002Towards Customer Knowledge Management: Integrating Customer Relationship Management and Knowledge Management Concepts126 cited
  • 2005Knowledge management: a review of theoretical frameworks and industrial cases82 cited
  • 2003Assessing the readiness of firms for CRM: a literature review and research model78 cited

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2006
The Impact of Customer Relationship Management on Customer Loyalty: The Moderating Role of Web Site Characteristics
70 cited
  • 2005Architecture for Customer Relationship Management Approaches in Financial Services63 cited
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