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Cited by

• 2014Using Twitter as a means of coping with emotions and uncontrollable crises90 cited
• 2009Issue management as a post‐crisis discipline: identifying and responding to issue impacts beyond the crisis71 cited
• 2010Image Repair Strategies, Local News Portrayals and Crisis Stage: A Case Study of Duke University's Lacrosse Team Crisis69 cited
• 2020Recalibrating pandemic risk leadership: Thirteen crisis ready strategies for COVID-1969 cited
• 2015Communication in the face of a school crisis: Examining the volume and content of social media mentions during active shooter incidents67 cited
• 2014Keeping Control: The Importance of Nonverbal Expressions of Power by Organizational Spokespersons in Times of Crisis54 cited
• 2009Image Repair Tactics and Information Subsidies During Fraud Crises50 cited
• 2010Contingency Theory of Strategic Conflict Management: Directions for the Practice of Crisis Communication from a Decade of Theory Development, Discovery, and Dialogue50 cited
• 2014#universitycrisis43 cited
• 2020Comunicación gubernamental y emociones en la crisis del Covid-19 en España42 cited
• 2012Exploring risk attenuation and crisis communication after a plague death in Grand Canyon40 cited
• 2015University use of social media and the crisis lifecycle: Organizational messages, first information responders’ reactions, reframed messages and dissemination patterns40 cited