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ArticleEmerging Issues in Retailing Research

Dhruv Grewal2009

Article2009

Emerging Issues in Retailing Research

159 citations·0/0 files stored·Journal of Retailing

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Market Behavior and Pricing

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References

1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations 2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences 2003eTailQ: dimensionalizing, measuring and predicting etail quality 2006Competing through service: Insights from service-dominant logic 1998The Effects of Price-Comparison Advertising on Buyers’ Perceptions of Acquisition Value, Transaction Value, and Behavioral Intentions 1998The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges 2004Understanding retail branding: conceptual insights and research priorities 2009Customer Experience Management in Retailing: Understanding the Buying Process

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2011Born Unequal: A Study of the Helpfulness of User-Generated Product Reviews 2015Does relationship marketing matter in online retailing? A meta-analytic approach 2018Impact of self-service technology (SST) service quality on customer loyalty and behavioral intention: The mediating role of customer satisfaction 2012Fix It or Leave It? Customer Recovery from Self-service Technology Failures

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2008Scientific method and retailing research: A retrospectivearticle · 11 shared references 2009The Theoretical Domains of Retailing Research: A Retrospectivearticle · 11 shared references 2008Bridging the B2C and B2B Research Divide: The Domain of Retailing Literaturearticle · 11 shared references 2007Retailing research: Past, present, and futurearticle · 8 shared references 2004Retail Branding and Customer Loyalty: an overviewarticle · 6 shared references 2024A Conceptual Approach to Understanding the Customer Experience in E-Commerce: An Empirical Studyarticle · 6 shared references

Details

Year2009

Typearticle

Published2009-10-30

VenueJournal of Retailing

ISSN-L0022-4359

Languageen

Citations159

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/j.jretai.2009.09.007

openalex_workW2129277960

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2011

Retailing Innovations in a Globalizing Retail Market Environment

2010Strategic Online and Offline Retail Pricing: A Review and Research Agenda

2014Drivers and Technology-Related Obstacles in Moving to Multichannel Retailing

2013Factors influencing consumer behaviour towards store brands: evidence from the French market