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Retailing research: Past, present, and future · Study

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ArticleRetailing research: Past, present, and future

Dhruv Grewal2007

Article2007

Retailing research: Past, present, and future

264 citations·0/0 files stored·Journal of Retailing

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Market Behavior and Pricing

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 264 citations exist upstream.

References

2002Customer loyalty in e-commerce: an exploration of its antecedents and consequences 2003eTailQ: dimensionalizing, measuring and predicting etail quality 2003Hedonic shopping motivations 2006Competing through service: Insights from service-dominant logic 2004The influence of online product recommendations on consumers’ online choices 2004The four levels of loyalty and the pivotal role of trust: a study of online service dynamics 2004Understanding retail branding: conceptual insights and research priorities 2002Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent

Cited by

2008The Effect of Compensation on Repurchase Intentions in Service Recovery☆2020Sustainable Retailing 2009Creating commitment and loyalty behavior among retailers: what are the roles of service quality and satisfaction?2017Retail store operations: Literature review and research directions 2017Enhancing Customer Engagement Through Consciousness 2015The Evolution of Marketing Channels: Trends and Research Directions 2012Store experience and co‐creation: the case of temporary shop 2010Strategic Online and Offline Retail Pricing: A Review and Research Agenda

Details

Year2007

Typearticle

Published2007-11-27

VenueJournal of Retailing

ISSN-L0022-4359

Languageen

Citations264

Files0 public / 0

ShelfConsumer Retail Behavior Studies

Identifiers

doi10.1016/j.jretai.2007.09.003

openalex_workW2145804171

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