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Customer Satisfaction in the Hotel Industry: A Case Study from Sicily

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References

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1988Key Factors in Guest Satisfaction314 cited
2001Effects of Relationship Marketing on Repeat Purchase and Word of Mouth301 cited

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1992Marketplace Lodging Needs of Mature Travelers194 cited

1978Consumer Behavior: Concepts and Strategies179 cited

Cited by

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2016A Study of Brand Image towards Customer's Satisfaction in the Malaysian Hotel Industry130 cited
2020How corporate social responsibility contributes to strengthening brand loyalty, hotel positioning and intention to revisit?113 cited
2017Predicting determinants of hotel success and development using Structural Equation Modelling (SEM)-ANFIS method98 cited
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2020Hospitality employee’s mindfulness and its impact on creativity and customer satisfaction: The moderating role of organizational error tolerance87 cited
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2013Generic dimensionality of hospitality in the hotel industry: A host–guest relationship perspective79 cited
2018Customer satisfaction and repurchase intention theory for the online sharing economy75 cited
2021Heritage hotels and customer experience: a text mining analysis of online reviews66 cited
2014Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction63 cited
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