References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
• 1982Asymptotic Confidence Intervals for Indirect Effects in Structural Equation Models12,786 cited
• 2001Consumer perceived value: The development of a multiple item scale6,635 cited
• 2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
• 1988An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment6,290 cited
• 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
• 1991Effects of Price, Brand, and Store Information on Buyers' Product Evaluations5,848 cited
• 1991Why we buy what we buy: A theory of consumption values4,924 cited
• 1997Customer value: The next source for competitive advantage4,662 cited
• 2004E-S-QUAL3,962 cited
• 1994Putting the Service-Profit Chain to Work3,732 cited
• 1996Services Marketing: Integrating Customer Focus Across the Firm3,049 cited