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Customer Satisfaction with Service Quality in Conventional Banking in Pakistan: The Case of Faisalabad
16 references·3 citing·36 second hop
Customer Satisfaction with Service Quality in Conventional Banking in Pakistan: The Case of Faisalabad (2011)Customer Satisfaction with Service Qualit…Satisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…The Practice of Management (2012)The Practice of ManagementThe Loyalty Effect (2001)The Loyalty EffectService Management and Marketing: A Customer Relationship Management Approach (2000)Service Management and Market…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction (1998)Investigating drivers of bank…Determinants of customer satisfaction in retail banking (1996)Determinants of customer sati…Customer-sales associate retail relationships (1996)Customer-sales associate reta…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…A Reexamination of the Determinants of Consumer Satisfaction (1996)A Reexamination of the Determ…Building Service Relationships: It's all about Promises (1995)Building Service Relationship…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…A Critical review of consumer satisfaction (1989)A Critical review of consumer…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Nexus and Perception of Customers Toward Conventional Banking Systems (2020)Nexus and Perception of Custo…Influence of Service Quality on Customer Satisfaction and Customer Loyalty in the Private Banking Sector of Bangladesh: A PLS Approach (2020)Influence of Service Quality …Factors Affecting Customer Satisfaction in Banking Sector of Pakistan (2014)Factors Affecting Customer Sa…Strategic Management and Marketing in the Service Sector (1984)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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(1990)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Quality, satisfaction and behavioral intentions (2000)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Marketing management: analysis. planning. implementation and control (2000)\nThe use of partial least squares path modeling in international marketing (2009)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)The Commitment-Trust Theory of Relationship Marketing (1994)Customer satisfaction with services: putting perceived value into the equation (2000)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Understanding Relationship Marketing Outcomes (2002)Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria (1994)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Understanding Changes in Belief and Attitude Toward Information Tech Nology Usage: A Theoretical Model and Longitudinal Test1 (2004)The relationship marketing process: communication, interaction, dialogue, value (2004)Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008)Customer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)The Capabilities of Market-Driven Organizations (1994)Corporate Social Responsibility (1999)The Business Case for Corporate Social Responsibility: A Review of Concepts, Research and Practice (2010)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 2012The Practice of Management3,745 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • 2000Service Management and Marketing: A Customer Relationship Management Approach2,332 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,904 cited
  • 1989A Critical review of consumer satisfaction1,522 cited
  • 2001The Loyalty Effect1,406 cited
  • 1996A Reexamination of the Determinants of Consumer Satisfaction1,038 cited
  • 1995Building Service Relationships: It's all about Promises1,037 cited
  • 1996Determinants of customer satisfaction in retail banking861 cited
  • 1996Customer-sales associate retail relationships859 cited

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  • 1998Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction804 cited
  • Cited by

    • 2014Factors Affecting Customer Satisfaction in Banking Sector of Pakistan27 cited
    • 2020Influence of Service Quality on Customer Satisfaction and Customer Loyalty in the Private Banking Sector of Bangladesh: A PLS Approach22 cited
    • 2020Nexus and Perception of Customers Toward Conventional Banking Systems21 cited